Sabrina Groth
Citrus Springs,Florida
Summary
Proven track record in delivering exceptional customer service and managing tasks efficiently, demonstrated during tenure at Samantha Heaney (USPS). Skilled in parcel delivery and classroom organization, adept at fostering strong relationships and ensuring safety. Achieved seamless service transitions and engaged over 400 customers daily, showcasing a strong work ethic and guest engagement capabilities.
Overview
8
8
years of professional experience
Work History
Mail Carrier
Samantha Heaney (USPS)
05.2018 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail by vehicle to residences and businesses, delivering to approximately 400 customers per shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Preschool Teacher
Tiny Treasures
11.2017 - 05.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Server
Torrelli's Pizza
01.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Medical Assisting
Rasmussen College - Ocala
Ocala, FlHigh School Diploma -
Lecanto High School
Lecanto, FL05.2014
Skills
Safety awareness
Parcel delivery
Weather Tolerance
Package handling
Classroom Management
Classroom Organization
Child Development
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Timeline
Mail Carrier
Samantha Heaney (USPS)
05.2018 - Current
Preschool Teacher
Tiny Treasures
11.2017 - 05.2018
Server
Torrelli's Pizza
01.2016 - 01.2018
Associate of Science - Medical Assisting
Rasmussen College - Ocala
High School Diploma -
Lecanto High School
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