Sabrina Gunter
Greenville,NC
Summary
Dynamic and results-driven professional with a proven track record at Truist Bank, excelling in customer service and problem-solving. Skilled in data entry and creative solutions, I effectively recover delinquent accounts and enhanced client satisfaction through strategic communication and teamwork. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
10
10
years of professional experience
Work History
Solution Specialist
Truist Bank
Winterville, NC
09.2021 - Current
- Assisting in analyzing client needs and identifying appropriate solutions.
- Participated in training sessions to enhance product knowledge and service skills.
- Engaged in problem-solving discussions to optimize customer satisfaction levels. Recovered delinquent car loan accounts through effective communication and negotiation. Production of 200 outbound calls per day.
Customer Service Representative
Victra
Winterville, NC
03.2020 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Collaborated with team members to develop enhanced service protocols that improved efficiency.
Transporter
Owl/KTS
Greenville, NC
02.2018 - 02.2020
- Operated transport vehicles to ensure timely delivery of goods.
- Maintained accurate logs of deliveries and vehicle inspections.
- Collaborated with team members to optimize routes for efficiency.
- Adhered to safety protocols and regulations during transportation tasks.
Customer Service Representative
Convergys
Greenville, NC
04.2015 - 02.2018
- Assisted in analyzing client needs and identifying appropriate solutions.
- Participated in training sessions to enhance product knowledge and service skills.
- Engaged in problem-solving discussions to optimize customer satisfaction levels. Recovered delinquent car loan accounts through effective communication and negotiation.
Education
Diploma - General Studies
Ayden Grifton High School
Ayden, NCSkills
- Data entry
- Creative solutions
- Teamwork
- Customer service
- Problem-solving
Timeline
Solution Specialist
Truist Bank
09.2021 - Current
Customer Service Representative
Victra
03.2020 - 08.2021
Transporter
Owl/KTS
02.2018 - 02.2020
Customer Service Representative
Convergys
04.2015 - 02.2018
Diploma - General Studies
Ayden Grifton High School