Sabrina Hoilman
Little Egg Harbor Twp,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in Sales and Medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Toyota World of Lakewood
Lakewood, NJ
12.2023 - 03.2024
- Ensuring sales team completes internet inquires accurately
- Managed sales client profiles, answered client inquires quickly and leads instantly to assure
- Generating sales appointments to help create more opportunities for selling vehicles
- The filling CRM systems used: Eleads, Dealer Daily, Toyota Engage, Impel and V-Auto
- Promptly resolved customer request, questions and complaints
- Increases Sales 13% to 52% of new and slightly pre-owned vehicles.
Internet Sales Representative
Pine Belt Automotive
Toms River, NJ
10.2021 - 12.2023
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options through eLeads
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
- Maintained an organized filing system for customer records and documents.
Internet Sales Representative
Automotive Avenues
Township of Wall, NJ
03.2021 - 07.2021
- Explained vehicle features, model options, and pricing information to assist customer decision-making
- Used eLeads and Tecobi to manage customer data and lead pipeline
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
Sales Representative
Honda of Abilene
Abilene, TX
08.2020 - 02.2021
- Exceeded monthly sales goals
- Greeted customers and proactively offered assistance and information on vehicles of interest
- Presented vehicle features, model options, and pricing information to assist customer decision-making
- Used eLeads to manage customer data and lead pipeline.
Service Cashier
Honda Universe
Lakewood, NJ
08.2018 - 05.2019
- Operated CDK to accurately process sales and check product prices
- Addressed and resolved customer complaints by communicating policies and offering solutions to restore satisfaction
- Maintained accuracy in cash handling tasks, calculating and providing correct change for cash payments.
Internet Sales Representative
Causeway Family of Dealerships
Manahawkin, NJ
06.2017 - 07.2018
- Boosted sales numbers by scheduling appointments for prospective clients to meet with the company's sales representatives
- Followed sales scripts to better target customer needs and interests
- Overcame the objectives laid out by potential customers using excellent communication and negotiation skills.
Sales Representative
Causeway Family of Dealerships
Manahawkin, NJ
08.2016 - 05.2017
- Presented vehicle features, model options, and pricing information to assist customer decision-making
- Used Dealerpeak and CDK to manage customer data and lead pipeline
- Presented many manufacturers such as Honda, Hyundai, Ford, Lincoln and Nissan.
Education
Vocational - Dental Assisting
Ocean County Vocational School
06.2016
HIGH SCHOOL DIPLOMA -
Toms River High School North
06.2014
Skills
- Relationship Development
- Customer Service
- Business Development
- CRM Platforms
- Sales and market development
- Cold calling abilities
- Complaint resolution
- Technical Support
Timeline
Business Development Manager
Toyota World of Lakewood
12.2023 - 03.2024
Internet Sales Representative
Pine Belt Automotive
10.2021 - 12.2023
Internet Sales Representative
Automotive Avenues
03.2021 - 07.2021
Sales Representative
Honda of Abilene
08.2020 - 02.2021
Service Cashier
Honda Universe
08.2018 - 05.2019
Internet Sales Representative
Causeway Family of Dealerships
06.2017 - 07.2018
Sales Representative
Causeway Family of Dealerships
08.2016 - 05.2017
Vocational - Dental Assisting
Ocean County Vocational School
HIGH SCHOOL DIPLOMA -
Toms River High School North
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