Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sabrina Hurley

Fayetteville,PA

Summary

  • Superior people and telephone skills
  • Ability to handle multiple tasks
  • Self-motivated
  • Highly organized
  • Attention to detail
  • Problem solving ability

Overview

21
21
years of professional experience

Work History

Patient Service Coordinator

Myeyedr
06.2019 - Current
  • Collected patient co-pay and issued receipt to confirm payment.
  • Played an integral role in executing successful community outreach events aimed at raising awareness about available healthcare services within the clinic setting.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Processed and post personal checks, credit card, incoming cash receivables and care credit transactions.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Greeted and assisted patients with check-in procedures.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
  • Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Private Nanny

Melissa and Thomas Vanarsdale
06.2017 - 06.2019
  • Led indoor and outdoor activities to entertain and occupy children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Encouraged children to be understanding and patient with others.
  • Provided developmentally appropriate activities for children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Assistant Group Supervisor

Buds of Promise
01.2008 - 06.2017
  • Assisted in the recruitment process by reviewing resumes and conducting interviews, resulting in the hiring of high-quality candidates.
  • Trained staff members on conducting events and following safety procedures.
  • Actively participated in industry events and conferences to stay informed about market trends and best practices, applying this knowledge to improve group operations.
  • Liaised with community organizations to promote recreational activities.
  • Acted as a liaison between the group and senior leadership, effectively communicating project updates, challenges, and successes.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Mentored junior team members and provided guidance on career development opportunities, contributing to employee retention rates.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Identified areas of improvement within existing processes and proposed innovative solutions that increased overall efficiency within the group.
  • Promoted a positive work environment through effective conflict resolution techniques and open communication lines between team members.

Banking Customer Service Representative

Susquehanna Bank
11.2006 - 01.2008
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
  • Created and maintained detailed database to develop promotional sales.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.

Child Care Provider

Buds of Promise
03.2006 - 11.2006
  • Supported child development through implementing various educational programs tailored to individual needs.
  • Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
  • Monitored children's activities to verify safety and wellbeing.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Implemented creative art projects to engage children''s imaginations while developing fine motor skills.

Customer Service, Inventory Control

Bed Bath and Beyond
06.2004 - 12.2005
  • Sorted and delivered materials to different work areas and staff.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Maintained accurate documentation of all inventory transactions, supporting smooth auditing processes during internal and external reviews.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Conducted root cause analysis for stock variances, identifying areas of improvement in operational processes to prevent future discrepancies.

Orthodontic Assistant

Dr. James Peterson DDS MSD
12.2002 - 09.2004
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Verified patient insurance eligibility and benefits.
  • Promoted positive patient experiences by building rapport and addressing concerns during appointments.
  • Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.
  • Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.

Education

High School Diploma -

Westfield High School
Westfield, NJ
06.2004

Skills

  • Process Improvement

  • Care Plan Recommendations

  • Medical Billing

  • Educational Activities

  • Behavior Modeling

  • Safety Consciousness

  • Sales Transactions

  • Order Processing

  • Sales and Upselling

  • Homework Assistance

  • Recreational Activities

  • Needs Assessment

Personal Information

  • Title: Patient Service Coordinator
  • Work Permit: Authorized to work in the US for any employer

Timeline

Patient Service Coordinator

Myeyedr
06.2019 - Current

Private Nanny

Melissa and Thomas Vanarsdale
06.2017 - 06.2019

Assistant Group Supervisor

Buds of Promise
01.2008 - 06.2017

Banking Customer Service Representative

Susquehanna Bank
11.2006 - 01.2008

Child Care Provider

Buds of Promise
03.2006 - 11.2006

Customer Service, Inventory Control

Bed Bath and Beyond
06.2004 - 12.2005

Orthodontic Assistant

Dr. James Peterson DDS MSD
12.2002 - 09.2004

High School Diploma -

Westfield High School

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Sabrina Hurley