Sabrina Hurtado
Tucson,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Insurance Underwriting Supervisor
GEICO
05.2009 - 12.2023
- Motivated employees to improve performance through hands-on leadership, monthly reviews and proactive improvement planning.
- Facilitated knowledge sharing across the underwriting team through regular meetings, workshops, or presentations on relevant topics.
- Reduced turnaround time for policy issuance by effectively managing team workflows and priorities.
- Earned and maintained exceptional service and performance scores.
- Identified areas of opportunity for underwriting process improvements, leading to greater efficiency and cost savings.
- Ensured compliance with federal regulations as well as company policies throughout the underwriting process.
- Enhanced underwriting efficiency by streamlining processes and implementing automation tools.
- Provided exceptional customer service during policy renewals, addressing concerns promptly and accurately while retaining valuable clients.
Assistant Manager
EZ Payday Loans
01.2007 - 03.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
Cholla High Magnet School
Tucson, AZNo Degree -
Pima Community College
Tucson, AZSkills
- Customer relations
- Relationship building
- Quality assurance
- Willing to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building and management
- Prioritizing and planning
Timeline
Insurance Underwriting Supervisor
GEICO
05.2009 - 12.2023
Assistant Manager
EZ Payday Loans
01.2007 - 03.2009
Cholla High Magnet School
No Degree -
Pima Community College
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