Sabrina Jackson
Jacksonville Beach,FL
Summary
Adept at streamlining front office operations and enhancing patient satisfaction, my tenure at Smile Dental Astoria showcased my ability to manage patient flow and maintain HIPAA compliance. Leveraging skills in electronic practice management and exceptional verbal communication, consistently improved office efficiency and patient relations.
Overview
14
14
years of professional experience
Work History
Dental Receptionist
Smile Dental Astoria
Jacksonville Beach, FL
05.2018 - Current
- Monitored supply levels within the office and ordered new materials as needed.
- Verified, updated and entered patient information into system.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collected payments from patients and arranged payment schedules.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Ordered and maintained supply inventory for medical office.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Communicated with patients with compassion while keeping medical information private.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Educated patients on proper oral health care instructions and preventive measures.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Improved customer satisfaction by 10%.
Call Center Representative
Jacobi Hospital
Jacksonville Beach, FL
01.2011 - 04.2019
- Updated system with order specifics and customer details, preferences, and billing information.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained detailed records of customer interactions and transactions for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Some College (No Degree) - Medical Billing And Coding, CCA
DeVry University
Chicago, ILSome College (No Degree) - Medical Billing And Coding, CCS
DeVry University
Chicago, ILSkills
- Dental staff support
- Electronic dental record (EDR)
- Data entry
- Appointment confirmation
- Phone and email etiquette
- Dental terminology
- Patient scheduling
- Confidentiality
- Maintaining cleanliness
- Electronic practice management (EPM)
- Team collaboration
- Excellent multitasking capability
- HIPAA compliance
- Administrative support
- Billing department support
- Issue resolution
- Patient services
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Dental Receptionist
Smile Dental Astoria
05.2018 - Current
Call Center Representative
Jacobi Hospital
01.2011 - 04.2019
Some College (No Degree) - Medical Billing And Coding, CCA
DeVry University
Some College (No Degree) - Medical Billing And Coding, CCS
DeVry University
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