Summary
Work History
Education
Skills
Timeline
Generic

Sabrina Kleinman

Brooklyn,NY

Summary

Dynamic and customer-focused professional with experience at Jus By Julie, excelling in beverage preparation and exceptional customer service. Proven ability to foster positive environments and effectively manage time, enhancing customer satisfaction and loyalty. Skilled in cash handling and active listening, ensuring a memorable experience for every guest.

Work History

Barista/Cashier

Jus By Julie
08.2023 - 12.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Assistant Camp Counselor

Camp Maritime
07.2023 - 08.2023
  • Created an inclusive atmosphere by addressing individual camper needs, adapting activities to accommodate diverse abilities.
  • Enhanced camper experience by planning and executing engaging activities tailored to different age groups.
  • Upheld strict adherence to established safety protocols during all water-related activities such as swimming or canoeing.
  • Strengthened camper problem-solving skills through guided outdoor challenges and adventure-based learning experiences.
  • Managed conflicts among campers with sensitivity, employing de-escalation tactics to restore harmony within the group dynamic.
  • Provided emotional support for campers facing homesickness, employing active listening techniques and empathetic communication strategies.
  • Increased camper safety by maintaining constant supervision during all camp events and activities.
  • Developed strong relationships with campers, fostering a positive environment where they felt supported and encouraged.

Education

High School Diploma - General Studies

Brooklyn School of Music And Theatre
Brooklyn, NY

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Active listener
  • Exceptional customer service
  • Order taking
  • Cash register operation
  • Decision-making
  • Espresso machine operation
  • Beverage preparation
  • Excellent memory
  • POS systems

Timeline

Barista/Cashier

Jus By Julie
08.2023 - 12.2023

Assistant Camp Counselor

Camp Maritime
07.2023 - 08.2023

High School Diploma - General Studies

Brooklyn School of Music And Theatre
Sabrina Kleinman