Summary
Overview
Work History
Education
Skills
Timeline
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SABRINA LEACH

Venice,FL

Summary

A self-motivated and well- rounded young individual who is always looking for improvement with myself. I am very personable and dedicated to helping others. I am a fast learner and whatever I don't know I will do my best to learn.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

The UPS Store 4023
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

BAGGER/ CASHIER

Publix
10.2022 - 03.2023
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.

SEVER/Restaurant Busser

Aston Gardens Assisted Living
02.2021 - 09.2022
  • Kept close eye on customers to quickly spot leaving guests and clear tables
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High School Diploma -

SARASOTA ACCELERATION ACADEMIES
SARASOTA, FL
03-2024

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Prioritization
  • Documentation
  • Retail sales customer service

Timeline

Customer Service Representative

The UPS Store 4023
03.2023 - Current

BAGGER/ CASHIER

Publix
10.2022 - 03.2023

SEVER/Restaurant Busser

Aston Gardens Assisted Living
02.2021 - 09.2022

High School Diploma -

SARASOTA ACCELERATION ACADEMIES

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SABRINA LEACH