Sabrina Lobaina
Philadelphia,PA
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Dispatcher
BJ's Wholesale
Burlington, NJ
06.2023 - Current
- Recorded and maintained files or records of customer requests, work or services performed.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Maintained logs of all incoming calls and assigned tasks.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Investigated and resolved customer and vendor issues to retain business.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Monitored changes in delivery schedule and communicated changes to customers.
Manager
Edible Arrangements
Philadelphia, Pennsylvania
05.2020 - 01.2021
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
Cashier
Popeyes
Philadelphia, PA
07.2019 - 02.2020
- Performed other duties as assigned by management.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
Education
Associate of Science - Biology
La Salle University
Philadelphia, PA03-2021
High School Diploma -
Community Academy of Philadelphia
Philadelphia, PA06-2019
Skills
- Driver communication
- Work order generation
- Map reading
- Critical thinker
- Customer service
- Equipment management
- Dispatching field personnel
- Multitasking and organization
- Attention to detail
- Shift coordination
- Problem-solving
- Verbal and written communication
- Dispatching procedures
- Schedule management
- Dispatch coordination
- Dispatch software
Timeline
Dispatcher
BJ's Wholesale
06.2023 - Current
Manager
Edible Arrangements
05.2020 - 01.2021
Cashier
Popeyes
07.2019 - 02.2020
Associate of Science - Biology
La Salle University
High School Diploma -
Community Academy of Philadelphia