Open To Work
Sabrina Lowe
West Allis,WI
Work Preference
Summary
Results-driven Customer Service Specialist skilled in vendor communication and problem-solving. Manages multiple responsibilities while delivering outstanding customer service and patient care. Strong communicator who enhances team collaboration and client satisfaction. Leverages a proactive approach and effective time management to support team success and organizational growth.
Overview
20
20
years of professional experience
Work History
Parts Procurement Specialist
Henry Schein
New Berlin, Wisconsin
10.2019 - 01.2026
- Managed supplier relationships to ensure timely delivery of parts and materials.
- Created purchase orders and tracked shipments from vendors to ensure timely receipt at destination.
- Ensured compliance with company policies regarding parts procurement procedures.
- Established partnerships with suppliers to facilitate the sourcing of hard-to-find components.
- Established partnerships with suppliers to effectively source hard-to-find components, enhancing procurement options.
- Managed vendor relationships through active communication and dispute resolution.
- Processed payments for parts purchases in accordance with company guidelines.
- Traced missing material and shipments through vendor and customer communications.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Employee Assistance Representative
FEI
Milwaukee, Wisconsin
03.2017 - 04.2019
- Facilitated entry of service requests into system into designated computer system efficiently.
- Monitored and scheduled emails for EAP surveys, maintaining records in spreadsheet.
- Resolved customer complaints and coordinated with providers to clarify policies, improving client satisfaction.
- Assisted EAP Service Center in developing operational protocols and best practices.
- Managed provider and EAP counselor faxes to ensure timely communication.
- Collaborated with Network Ops to update provider information and process applications.
- Managed provider and EAP counselor faxes to facilitate timely communication and service delivery.
- Processed legal and financial services online requests accurately.
Support Specialist/Clinical Research Coordinator/Administrative Assistant
Various-Rogers Mem Hospital/Medical College of WI
Milwaukee, Wisconsin
09.2005 - 08.2016
- Provided essential patient support as Support Specialist at inpatient mental health hospital, facilitating care and enhancing patient experience.
- Managed participant enrollment and data collection as Clinical Research Coordinator, ensuring accurate data for research projects.
- Provided technical support to end-users, resolving inquiries efficiently and effectively.
- Assisted in troubleshooting software and hardware issues, enhancing user satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
Education
Bachelor of Science - Psychology And Criminal Justice
Upper Iowa University
Fayette, Iowa, IA06-2007
Medical Billing & Coding Certificate - Medical Terminology/Medical Billing & Coding
UW-Parkside
Kenosha, WI04-2027
Skills
- Procurement negotiation
- Supplier management
- Supplier assessment
- Order management
- Inventory tracking
- Customer service optimization
- Task coordination
- Office software proficiency
- Proficient in organization techniques
- Rapidly Adapt to New Processes
- Business communication
- Document preparation
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Parts Procurement Specialist
Henry Schein
10.2019 - 01.2026
Employee Assistance Representative
FEI
03.2017 - 04.2019
Support Specialist/Clinical Research Coordinator/Administrative Assistant
Various-Rogers Mem Hospital/Medical College of WI
09.2005 - 08.2016
Bachelor of Science - Psychology And Criminal Justice
Upper Iowa University
Medical Billing & Coding Certificate - Medical Terminology/Medical Billing & Coding
UW-Parkside