Sabrina Makkas
Alburtis,PA
Summary
Compassionate and dedicated clinical mental health professional with experience supporting diverse client populations across dynamic and high-acuity settings. Pre-licensed in Pennsylvania, with a strong foundation in ABA therapy, clinical assessment, individualized treatment planning, and case management. Skilled in managing emergent cases with calm, clinical judgment, and providing both one-on-one and group interventions tailored to each client’s unique needs. Advocate for clients of all backgrounds, working closely with community resources to ensure comprehensive care and support. Collaborative and detail-oriented, with excellent communication, documentation, and problem-solving skills. Committed to enhancing client well-being through trauma-informed, evidence-based, and culturally responsive care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Coordinator
AmeriHealth Caritas
Harrisburg, PA
04.2025 - Current
- Coordinated and monitored long-term services and supports (LTSS) for Medicaid-eligible individuals under the eLTSS framework.
- Conducted person-centered assessments to identify client needs, preferences, goals, and available supports.
- Developed and maintained individualized service plans (ISPs) using eLTSS documentation standards to ensure accuracy and compliance.
- Facilitated communication among clients, caregivers, providers, and interdisciplinary teams to support continuity of care.
- Ensured timely updates to service plans in response to changes in client health, living situation, or support needs.
- Maintained accurate, real-time documentation in electronic health records and state-mandated eLTSS platforms.
- Educated clients and families about LTSS options, rights, and available community-based resources.
- Monitored service delivery to ensure quality, safety, and adherence to Medicaid and state program requirements.
- Participated in audits, quality assurance reviews, and ongoing professional development related to LTSS policies and person-centered practices.
Aging Care Manager 2
Lehigh County Office of Aging and Adult Services
Allentown, PA
04.2024 - 04.2025
- Conducted comprehensive in-home assessments to evaluate seniors' physical, emotional, and social needs for eligibility and care planning.
- Developed individualized care plans to promote independence and enhance quality of life for aging clients.
- Managed caseloads of 70–80 clients, ensuring timely service delivery and adherence to state regulations.
- Coordinated and monitored home- and community-based services, including personal care, meals, transportation, and medical appointments.
- Advocated for client needs while collaborating with multidisciplinary teams of healthcare providers and service agencies.
- Maintained detailed case documentation in compliance with state and program guidelines.
- Educated clients and caregivers on aging resources, benefits such as Medicaid, SNAP, and long-term care options.
- Provided crisis intervention for clients experiencing neglect, abuse, or sudden health changes.
Caseworker 2
Lehigh County Office of Children and Youth Services
Allentown, PA
05.2023 - 04.2024
- Conducted intake interviews to assess client and family needs.
- Developed and executed case plans tailored to individual client requirements.
- Provided support to assigned group of individuals through regular counseling sessions.
- Investigated allegations, advocated for clients, and evaluated risk levels.
- Arranged transportation for client appointments to ensure accessibility.
- Maintained accurate documentation on client progress and interventions.
- Collaborated with community services to fulfill client needs effectively.
- Testified in court regarding client needs when required.
BHT/Lead RBT
ABA Support Services LLC
Bethlehem, PA
05.2022 - 04.2023
- Executed treatment plans established by BCBA to ensure client progress.
- Delivered ABA interventions that fostered socially acceptable replacement behaviors, enhancing communication and problem-solving skills.
- Collected data to evaluate client performance and support targeted interventions.
- Demonstrated passion for caring for children on Autism Spectrum, ensuring quality service delivery.
- Assisted with case management tasks to streamline client support processes.
Family Based Counselor
Warwick Family Services MCC
Coopersburg/Northampton, PA
02.2022 - 05.2022
- Conducted bi-weekly Family Sessions to enhance cohesiveness within households.
- Provided verbal de-escalation during crisis situations to mitigate conflict.
- Engaged in case management, serving as a family advocate for clients.
- Connected clients with community resources to address familial challenges.
- Identified issues affecting families and developed strategies to resolve crises.
Mental Health Technician/Assistant House Manager
Kidspeace
Orefield, PA
06.2019 - 01.2022
- Referred clients to external resources for additional support.
- Assisted in creating client treatment plans based on assessments and goals.
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
- Developed and optimized treatment plans to help clients continue to progress.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Provided excellent service to patients through personable communication.
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Server
Outback Steakhouse
Bethlehem, PA
09.2017 - 10.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Server
Red Robin International
Center Valley, PA
05.2015 - 09.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education
Master of Science - Clinical Mental Health Counseling
Commonwealth University of Pennsylvania - Lock Hav
Lock Haven, PA05-2025
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2021
Skills
- Crisis intervention
- Organization and time management
- Client advocacy
- Individualized care planning
- Person-centered assessments
- Treatment Planning
- Case Management
Certification
Licenses
- Licensed Associate Professional Counselor (LAPC)
Certificates
- Telemental Health Counseling Certificate
Accomplishments
- Teal Cord Academic Honors
Timeline
Service Coordinator
AmeriHealth Caritas
04.2025 - Current
Aging Care Manager 2
Lehigh County Office of Aging and Adult Services
04.2024 - 04.2025
Caseworker 2
Lehigh County Office of Children and Youth Services
05.2023 - 04.2024
BHT/Lead RBT
ABA Support Services LLC
05.2022 - 04.2023
Family Based Counselor
Warwick Family Services MCC
02.2022 - 05.2022
Mental Health Technician/Assistant House Manager
Kidspeace
06.2019 - 01.2022
Server
Outback Steakhouse
09.2017 - 10.2019
Server
Red Robin International
05.2015 - 09.2017
Master of Science - Clinical Mental Health Counseling
Commonwealth University of Pennsylvania - Lock Hav
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
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