Sabrina Martin
Atlanta,GA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
41
41
years of professional experience
Work History
Retail Sales Associate
NAPA Auto Parts - Genuine Parts
Atlanta, GA
08.2017 - Current
- Operated point-of-sale system to process customer transactions efficiently.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Provided product information and guidance to enhance customer satisfaction.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Trained new staff on company policies and customer service techniques.
- Maintained inventory levels by organizing stock and conducting regular audits.
- Assisted customers in selecting appropriate auto parts for their vehicles.
Store Manager
Advance Auto Parts
Atlanta, GA
06.1985 - 07.2017
- Managed daily store operations and ensured efficient workflow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored team members on customer service standards.
- Oversaw inventory management and organized stock levels effectively.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated staff schedules to optimize store coverage.
- Created weekly work schedules for store personnel.
- Led team meetings to discuss performance and improvement areas.
- Resolved customer complaints in a timely manner.
- Developed strong relationships with customers to foster loyalty.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Douglas High School
Atlanta, GASkills
- Point-of-sale operation
- Sales techniques
- Product knowledge
- Inventory management
- Staff training
- Customer service
References
References available upon request.
Timeline
Retail Sales Associate
NAPA Auto Parts - Genuine Parts
08.2017 - Current
Store Manager
Advance Auto Parts
06.1985 - 07.2017
Douglas High School