Sabrina Martinez
Amarillo,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Toot'N Totum Food
Amarillo, Texas
10.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Greeted customers and responded to informational requests.
Assistant Manager
amax auto insurance
Amarillo, TX
02.2023 - 06.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assessed customer needs and provided appropriate insurance solutions.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
Customer Service Representative
Anderson Merchandisers, LLC
Amarillo, TX
04.2022 - 11.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Ensured compliance with company policies regarding pricing and promotions.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Monitored sales trends to determine which products should be reordered or discontinued based on customer demand.
Education
High School Diploma -
Caprock High School
Amarillo, TX05-2019
Skills
- Loyalty promotion
- Shift change management
- Concierge support
- Flexibility
- Multitasking
- Language proficiency
- Cash handling experience
- Communication
- Reliability
- Negotiation
- Team motivation
- Orientating and training
- Customer service and satisfaction
- Log updates
- System monitoring
- Computer training
- Backup and recovery
- Troubleshooting
Languages
Spanish
Professional
English
Professional
Timeline
Guest Service Representative
Toot'N Totum Food
10.2024 - Current
Assistant Manager
amax auto insurance
02.2023 - 06.2024
Customer Service Representative
Anderson Merchandisers, LLC
04.2022 - 11.2022
High School Diploma -
Caprock High School
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