Sabrina McFarlane
SYRACUSE,NY
Summary
Dynamic customer service professional with a proven track record at KFC Restaurant, enhancing customer loyalty through effective complaint resolution and exceptional service. Skilled in cash handling and inventory management, I excel in fast-paced environments, demonstrating adaptability and attention to detail to exceed customer satisfaction goals.
Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
KFC Restaurant
03.2023 - 06.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Customer Service Cashier
Family Dollar
05.2022 - 02.2023
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Worked with floor team and managers to meet wide range of customer needs.
Order Picker
United Auto Supply Inc.
05.2021 - 01.2022
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Excellent communication skills, both verbal and written.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
Inventory Specialist
RIGS INVENTORY
08.2019 - 09.2020
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Loader and Unloader
UPS
05.2018 - 03.2019
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Reduced damage to goods, carefully handling fragile items during loading and unloading.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
Education
GED -
University At Albany
Albany, NYSkills
- Customer service
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Attention to detail
- Patience and composure
- Inventory management
- Cash handling
- Customer focus
Timeline
Customer Service Cashier
KFC Restaurant
03.2023 - 06.2024
Customer Service Cashier
Family Dollar
05.2022 - 02.2023
Order Picker
United Auto Supply Inc.
05.2021 - 01.2022
Inventory Specialist
RIGS INVENTORY
08.2019 - 09.2020
Loader and Unloader
UPS
05.2018 - 03.2019
GED -
University At Albany
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