Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina McFarlane

SYRACUSE,NY

Summary

Dynamic customer service professional with a proven track record at KFC Restaurant, enhancing customer loyalty through effective complaint resolution and exceptional service. Skilled in cash handling and inventory management, I excel in fast-paced environments, demonstrating adaptability and attention to detail to exceed customer satisfaction goals.

Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

KFC Restaurant
03.2023 - 06.2024
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.

Customer Service Cashier

Family Dollar
05.2022 - 02.2023
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Worked with floor team and managers to meet wide range of customer needs.

Order Picker

United Auto Supply Inc.
05.2021 - 01.2022
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Excellent communication skills, both verbal and written.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.

Inventory Specialist

RIGS INVENTORY
08.2019 - 09.2020
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.

Loader and Unloader

UPS
05.2018 - 03.2019
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Reduced damage to goods, carefully handling fragile items during loading and unloading.
  • Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.

Education

GED -

University At Albany
Albany, NY

Skills

  • Customer service
  • Customer satisfaction
  • Adaptability and flexibility
  • Time management
  • Attention to detail
  • Patience and composure
  • Inventory management
  • Cash handling
  • Customer focus

Timeline

Customer Service Cashier

KFC Restaurant
03.2023 - 06.2024

Customer Service Cashier

Family Dollar
05.2022 - 02.2023

Order Picker

United Auto Supply Inc.
05.2021 - 01.2022

Inventory Specialist

RIGS INVENTORY
08.2019 - 09.2020

Loader and Unloader

UPS
05.2018 - 03.2019

GED -

University At Albany