SABRINA METTS
RICHLANDS,NC
Summary
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Star Medical Clinic
03.2023 - Current
- Coordinated patient referrals to specialists, ensuring efficient and timely processing.
- Managed scheduling for appointments, improving workflow efficiency across departments.
- Implemented electronic referral tracking system, enhancing communication with healthcare providers.
- Assisted in resolving patient inquiries regarding referral status, fostering positive patient experiences.
- Coordinated patient referrals to ensure timely access to healthcare services.
- Facilitated communication between departments to streamline referral processes.
- Developed and maintained comprehensive tracking systems for referrals and appointments.
- Reviewed referral documentation for accuracy and compliance with policies.
- Collaborated with healthcare teams to optimize patient care through effective referrals.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Managed patient referrals using electronic health record systems to ensure timely processing and accurate data entry.
- Trained new staff on referral management processes, enhancing team efficiency and service quality.
Lead Cashier
Eastern Outfitters
10.2019 - 01.2023
- Received payment by cash, check, and credit cards.
- Answered customers' questions, and provided information on procedures or policies, as well as resolved complaints.
- Helped customers find the location of products.
- Issued receipts, refunds, credits, and change due to customers.
- Greeted customers entering establishment and wished them well upon leaving.
- Supervised others and provided on-the-job training.
Cook
Pop Country Buffet
06.2019 - 11.2019
- Inspected and cleaned food preparation areas, such as equipment, work surfaces, and serving areas, to ensure safe and sanitary food-handling practices.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Ensured food was stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
- Seasoned and cooked food according to experience.
- Turned or stirred foods to ensure even cooking.
- Assisted customers placing orders in the drive-thru, made beverages, took payment and ensured the order went out correctly.
Office Manager
Metts Garage
01.2014 - 09.2019
- Collected cash payments from customers, and made change or charged purchases to customers' credit cards, providing customers with receipts.
- Ordered stock, and priced and shelved incoming goods.
- Picked up non-deliverable items from local automotive stores.
- Maintained customer records.
- Answered telephones, direct calls, and take messages.
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes when filing taxes.
- Complied with federal, state, and company policies, procedures, and regulations.
Produce Associate
Walmart
02.2015 - 06.2017
- Greeted customers and ascertained what each customer needed.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
- Answered questions regarding the store and its merchandise.
- Stocked produce, ensuring freshness of product.
- Received payment by cash, check, and credit cards.
Deli Clerk
Lowes Foods
08.2014 - 02.2015
- Communicated with customers regarding orders, made recommendations and answered questions.
- Performed cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Team Leader
Bojangles' Famous Chicken
07.2010 - 08.2014
- Provided on the job training to team members.
- Answered customer questions and resolved complaints regarding food service.
- Compiled and balanced cash receipts at the end of the day or shift.
- Present bills and accept payments.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Maintained inventory and informed management when re-order was required.
- Partnered with neighboring locations when items ran out.
Education
High School Diploma - General Study
Richlands High School
Certificate - CNA 1&2
LCC
Trenton Nc01-2014
Certificate - Medical Billing And Coding
LCC
Ternton NC05-2018
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Customer service
- Medical terminology understanding
- Paperwork processing
- Scheduling appointments
- Medical records management
- Medical office administration
- Patient confidentiality
Certification
- 08/2020 Medical Billing and Coding, Lenoir Community College
- 07/2014 CNA2, Lenoir Community College
- 02/2014 CNA1, Lenoir Community College
Timeline
Referral Coordinator
Star Medical Clinic
03.2023 - Current
Lead Cashier
Eastern Outfitters
10.2019 - 01.2023
Cook
Pop Country Buffet
06.2019 - 11.2019
Produce Associate
Walmart
02.2015 - 06.2017
Deli Clerk
Lowes Foods
08.2014 - 02.2015
Office Manager
Metts Garage
01.2014 - 09.2019
Team Leader
Bojangles' Famous Chicken
07.2010 - 08.2014
High School Diploma - General Study
Richlands High School
Certificate - CNA 1&2
LCC
Certificate - Medical Billing And Coding
LCC