Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Morales

Dallas,TX

Summary

Dedicated professional focused on improving patient wellbeing through compassionate and knowledgeable support. Strong communication and problem-solving abilities with a dedicated and detail-oriented mentality. .

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

OptumRx
03.2022 - Current
  • Initiate prior authorization request for physicians, and submit to insurance plan.
  • Ensure claims are true, paid claims to dispense the drug, collect copayments, and set up shipment for patients.
  • Provide information regarding copays and copay assistance programs.

Therapist Intern

A Healthy Mind LLC
Dallas, TX
01.2024 - 09.2024
  • Managed caseload of multiple sessions weekly using various types of therapies and approaches based on diagnosis for individual, family, and group counseling sessions for clients.
  • Maintained clinical documentation of goals and progress.
  • Utilized empathy and active listening to build relationships with clients.
  • Participated in weekly case reviews and clinical supervision meetings.

Team Lead

North Shore University Hospital
Manhasset, NY
01.2017 - 03.2022
  • Coached team members in techniques necessary to complete job tasks
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked at different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Collected and entered patient demographics, insurance information, deductibles and copay for patient scheduling and registration.
  • Assisted providers in completing death certificate online using EDRS.

Senior Clerk

Montefiore Hospital
Yonkers, NY
01.2013 - 01.2017
  • Processed, corrected, and resolved medical claims using ICD-9 and ICD-10.
  • Responsible for calling insurance carriers.
  • Created detailed reports highlighting areas of improvement or potential risk associated with certain types of claims.

Education

Master of Science - Clinical Mental Health Counseling

Capella University
Minneapolis, MN
09.2024

Bachelor of Science - Healthcare Management

Colorado Technical University
Colorado Springs, CO
08.2020

Skills

  • Building rapport
  • HIPAA Compliance
  • Active Listening
  • Excellent Communication
  • Multitasking
  • One-on-one sessions
  • Time Management
  • Setting treatment goals
  • Client Scheduling
  • Effective Communication

Timeline

Therapist Intern

A Healthy Mind LLC
01.2024 - 09.2024

Patient Care Coordinator

OptumRx
03.2022 - Current

Team Lead

North Shore University Hospital
01.2017 - 03.2022

Senior Clerk

Montefiore Hospital
01.2013 - 01.2017

Master of Science - Clinical Mental Health Counseling

Capella University

Bachelor of Science - Healthcare Management

Colorado Technical University

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Sabrina Morales