Sabrina Morris
Austin,TX
Summary
Talented organized professional bringing demonstrated administrative and financial management skills. Well-versed in preparing orders, monitoring transfers and tracking market fluctuations. Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns.
Overview
6
6
years of professional experience
Work History
Escrow Assistant
Austin Title
06.2021 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assist with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained necessary documents to move forward with closings and clearing title.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintain open communication with lenders, brokers and borrowers.
- Maintain organized files for easy access, increasing team efficiency during transaction reviews.
Customer Service Representative
AAA Texas
08.2020 - 06.2021
- Handled customer inquiries and work directly with customers through inbound phone calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Client Service Associate
Ameriprise Financial
08.2018 - 08.2020
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Summarized client meetings and enter data into customer relationship system.
Education
B.B.A Marketing -
Texas State University
San Marcos, TX08.2018
A.A Liberal Arts -
Blinn College
Brenham, TX12.2015
High School Diploma -
Cedar Ridge High School
Round Rock, TX06.2013
Skills
- File Management
- CRM Software
- Document Review
- Real Estate Transactions
- Client Relationship Building
- Data entry proficiency
- Accounting Procedures
- Attention to Detail
- Customer Service
Timeline
Escrow Assistant
Austin Title
06.2021 - Current
Customer Service Representative
AAA Texas
08.2020 - 06.2021
Client Service Associate
Ameriprise Financial
08.2018 - 08.2020
B.B.A Marketing -
Texas State University
A.A Liberal Arts -
Blinn College
High School Diploma -
Cedar Ridge High School
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