Sabrina Norman
Mocksville,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Manager
Norman's Roofing
MOCKSVILLE, North Carolina
02.2017 - 10.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Stay at Home Mom
Nationwide
MOCKSVILLE, North Carolina
11.2008 - 02.2017
Store Manager
Rushco Convenience Store
Mocksville, NC
10.2005 - 11.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
Store Manager
Fast Track Convenience Store
MOCKSVILLE, North Carolina
06.2002 - 09.2005
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Education
High School Diploma -
DCCC
Mocksville, NC05-1997
Skills
- Marketing
- Disciplinary techniques
- Employee onboarding
- Partnership development
- Team leadership
- Brand management
- Safety procedures
Affiliations
- In October, for the last 10 years, my family does a haunted trail called The Holly Lane Haunt here in Mocksville. We do it for our community. It is a free trail to everyone for All ages. Even adults. I am in charge of running it, organizing it, and creating it.
Timeline
Manager
Norman's Roofing
02.2017 - 10.2023
Stay at Home Mom
Nationwide
11.2008 - 02.2017
Store Manager
Rushco Convenience Store
10.2005 - 11.2008
Store Manager
Fast Track Convenience Store
06.2002 - 09.2005
High School Diploma -
DCCC
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