Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Otero

Gallup,NM

Summary

Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.

Overview

21
21
years of professional experience
1
1
Certification

Work History

CNA

Genesis HealthCare
Albuquerque, NM
03.2022 - 02.2024
  • Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
  • Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
  • Observed and documented changes in patient's condition including physical and emotional well-being.
  • Reported any changes or concerns to supervising nurse or physician promptly.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
  • Helped patients maintain their independence while providing support when needed.
  • Maintained a clean and safe environment for all patients according to health regulations standards.
  • Transported patients to appointments using wheelchairs or strhers when necessary.
  • Educated family members about patient care needs at home after discharge from hospital.
  • Supported nursing staff in day-to-day operations.

Medical Billing Specialist

Share N Care Pharmacy
Belen, NM
03.2015 - 02.2022
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Provided customer service support to patients who had questions about their bills or payments due.
  • Researched complex billing issues involving multiple providers or services rendered over a period of time.
  • Generated monthly invoices for patients based on services provided according to established fee schedules.
  • Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
  • Updated patient accounts with information obtained from internal departments or external sources.
  • Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
  • Worked closely with clinical staff to ensure accurate coding practices were followed.
  • Ensured HIPAA compliance by maintaining confidentiality of all patient information.
  • Developed strategies for improving collections performance while reducing bad debt write-offs.
  • Performed quality assurance audits on submitted claims ensuring that they met industry standards.
  • Reviewed patient records for accuracy and completeness of information in medical billing system.
  • Created and processed claims to third-party payers using specific coding guidelines.
  • Resolved discrepancies between insurance companies and patients regarding payment of bills.
  • Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
  • Prepared daily reports summarizing payments received from insurers or other sources.
  • Verified the accuracy of claim data prior to submission to insurance carriers.
  • Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
  • Maintained detailed records of all billing activities including denials, adjustments, and payments received.

Shift Manager

Giant Gas Station
Belen, NM
04.2003 - 01.2011
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Identified needs of customers promptly and efficiently.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Reinforced rules to promote superior employee performance.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.

Education

High School Diploma -

Belen High School
Belen, NM
05-1996

Skills

  • Basic Life Support
  • Compassionate communication
  • Maintaining confidentiality
  • Toileting assistance
  • Dressing assistance
  • Compassion and Empathy
  • Feeding Assistance
  • Complex Problem-Solving
  • Vital signs monitoring
  • Patient Care
  • Infection control procedures
  • Medical terminology knowledge
  • Direct Patient Care
  • Vital sign recording
  • Patient Lifting
  • Documenting behaviors
  • Mobility Assistance
  • Patient-focused care
  • Condition Monitoring
  • Patient Relations
  • HIPAA Compliance
  • Compassionate
  • Activity Planning
  • Medical Records Management
  • Patient relationship building
  • Adaptable
  • Responding to emergencies
  • Assisting with personal grooming
  • Wound care specialist
  • Light Housekeeping
  • General housekeeping ability
  • Companionship and emotional support
  • Healthcare ethics

Certification

  • CNA Certified
  • current alcohol servers permit
  • cpr certified

Timeline

CNA

Genesis HealthCare
03.2022 - 02.2024

Medical Billing Specialist

Share N Care Pharmacy
03.2015 - 02.2022

Shift Manager

Giant Gas Station
04.2003 - 01.2011

High School Diploma -

Belen High School

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Sabrina Otero