Sabrina Pancaro
Tampa,FL
Summary
Focused on leveraging extensive experience in customer service and social media management to enhance client engagement and satisfaction. Achievements include developing effective customer service strategies and maintaining strong relationships with clients to foster repeat business. Proficient in appointment scheduling, lead generation, and market research, with a commitment to continuous improvement in customer experience. Aiming to contribute skills in a dynamic role that emphasizes client relations and operational efficiency.
Overview
11
11
years of professional experience
Work History
Hair Salon Owner
Manes by Sabrina
Odessa , FL
07.2020 - 06.2025
- Created marketing campaigns to increase clientele base through social media platforms and other outlets.
- Provided customer service and addressed customer complaints in a timely manner.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Researched new trends in hair care products and styles to stay current with industry developments.
- Developed customer service strategies to ensure client satisfaction.
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
Sales Representative
Italian collection
Naples, FL
06.2022 - 04.2025
- Collaborated with marketing team to create promotional materials for products and services.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with customers to ensure repeat business.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Managed the daily operations of all assigned social media accounts.
Hairstylist
J. Joseph Salon & Spa
Lutz, Florida
05.2015 - 04.2020
- Managed cash register transactions during checkout process.
- Organized scheduling of appointments throughout the day.
- Greeted customers, answered phones and booked appointments.
- Upsold additional services when appropriate to increase sales.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Updated social media accounts regularly with engaging content.
Wait Staff Member and Hostess
San Jose Mexican Restaurante
Lutz, FL
02.2014 - 02.2015
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Cosmetology License - Cosmetology
Marchman Technical College
New Port Richey, FL11-2015
High School Diploma -
Sunlake High School
Lutz, FL05-2015
Skills
- Customer service
- Social media management
- Appointment scheduling
- Relationship building
- Reliability
- Communication
- Lead generation
- Market research
- Customer experience enhancement
- Contact follow-up
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sales Representative
Italian collection
06.2022 - 04.2025
Hair Salon Owner
Manes by Sabrina
07.2020 - 06.2025
Hairstylist
J. Joseph Salon & Spa
05.2015 - 04.2020
Wait Staff Member and Hostess
San Jose Mexican Restaurante
02.2014 - 02.2015
Cosmetology License - Cosmetology
Marchman Technical College
High School Diploma -
Sunlake High School