SaBrina Price
Saltville,VA
Summary
I have multiple years in customer service and helping with adults with disabilities. If needed i can provide work history prior to 2020.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Teleperformance USA
Bristol , TN
12.2023 - 12.2023
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Assistant Manager
GPM Investments
Abingdon, VA
09.2023 - 11.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
Direct Support Professional
ResCare
Abingdon, VA
02.2023 - 09.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Maintained clean and well-organized environment for client happiness and safety.
Housekeeper
Choice Healthcare
Abingdon, VA
10.2022 - 02.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Housekeeper
Fairfield Inn And Suites Marriott
Abingdon, VA
06.2022 - 10.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Housekeeper
NHC of Bristol
Bristol, VA
03.2022 - 07.2022
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Emptied trash receptacles throughout the property.
- Followed safety procedures when handling hazardous materials.
Call Center Representative
Advanced Call Center Technologies LLC
Johnson City, TN
09.2021 - 02.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
Direct Support Professional
ResCare
Abingdon, VA
03.2019 - 01.2020
Education
High School Diploma -
Abingdon High School
Abingdon, VA05-2010
Skills
- Customer Relationship Management
- Complaint Resolution
- Report Preparation
- Call Control
- Data Entry
- Payment Processing
- Customer Service
- Documentation
- CPR Certified
- Housekeeping
- Cash Handling
- Payment Collection
- Task Delegation
- Product and Service Knowledge
Timeline
Call Center Representative
Teleperformance USA
12.2023 - 12.2023
Assistant Manager
GPM Investments
09.2023 - 11.2023
Direct Support Professional
ResCare
02.2023 - 09.2023
Housekeeper
Choice Healthcare
10.2022 - 02.2023
Housekeeper
Fairfield Inn And Suites Marriott
06.2022 - 10.2022
Housekeeper
NHC of Bristol
03.2022 - 07.2022
Call Center Representative
Advanced Call Center Technologies LLC
09.2021 - 02.2022
Direct Support Professional
ResCare
03.2019 - 01.2020
High School Diploma -
Abingdon High School