Sabrina Rahim
FortWorth,TX
Summary
Results-oriented customer support professional skilled in communication and problem-solving. Expertise in adapting to evolving needs to resolve customer inquiries effectively. Committed to delivering exceptional service that enhances customer satisfaction and loyalty while contributing to team success in high-pressure environments.
Overview
1
1
Language
12
12
years of professional experience
Work History
Call /ChatAgent Administrative Customer Service
T.G Merser WeatherFord TX
WeatherFord, TX
01.2024 - 05.2026
- Handle 100+ Customer interactions per day,Giving details ,personalized ,friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to able to answer customer questions quickly and efficiency
- Build and maintain enduring customer relationship to boost sales and generate repeat business
- Strive for quick complain resolutions,and commanded by supervisor ability to resolve problem quickly
- Keeping the customers calls to under 10 minutes
- Managed all the inquiries of all call centers,including coordinating the investigations of question forwarding issues to appropriate parties.
- Trained 5 New employees in customer services script recitation,conflict resolution and Data entry practices.
- Collect Source data such as Customer Names,address,Phone numbers, credit cards information over the 1000 customers
- Round and reference checks
- Resolved customer inquiries through live chat with accurate, timely responses.
- Documented conversation details and updated service records for follow-up.
- Navigated CRM and knowledge base tools to support consistent issue resolution.
Call Center Representative/Agent
Marriott Hotel International Reservation Center San Antonio, TX
San Antonio, TX
03.2022 - 01.2024
- Handled over 200 calls during an 8-hour shift and arranged reservations for clients with a professional approach.
- Also responsible for making sure to notify the customer about the current discounted rate, such as promotional or holiday or remind them if they are Government employees so that they can get a reasonable rate.
- Made reservations for hotel events, conferences, wedding receptions, and conventions.
- Duties included training new recruited assistants as per requirements. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing.
- Managed inbound reservation calls, guiding guests through booking options and property information.
- Resolved guest concerns using service recovery techniques and policy-based solutions.
- Utilized reservation systems to verify availability, rates, and stay details efficiently.
- Applied Marriott brand standards when communicating policies, amenities, and loyalty benefits.
Leasing Agent customer Service
SanAntonio TX
SanAntonio, TX
02.2019 - 01.2021
- Established competitive rental rates through local market surveys and overhead cost analysis.
- Attract tenants by advertising vacancies ,obtaining referrals from current tenants
- Answer the inbound and outbound calls
- Screening tenants ,terminating lease and maintaining all records regarding the property, all income and expenses.
- Answer the inbound and outbound call
- Responded to online inquiries to address customer questions
- Conducted property tours for prospective tenants to highlight features
- Conducted property tours and matched prospects with suitable floor plans and amenities.
- Processed applications, screenings, and lease documents with strong attention to compliance.
- Followed up on leads through phone, email, and CRM systems to support occupancy goals.
- Coordinated move-ins, renewals, and resident communications to maintain smooth leasing operations.
Customer service/Sales Agent
Macy’s department store, San Antonio, Texas
San Antonio, Texas
01.2014 - 01.2016
- Implemented customer store policy regarding returns and exchanges to enhance customer satisfaction.
- Boosted sales through effective customer engagement techniques..
- Assisted customers in introducing new products and clarified advantages for improved sales engagement.
- Mentoring new hire and conduct department training
- Managed seasonal hires and assisted the manager with the hiring process.
- Created department employee schedule and participation in any leadership initiatives
Education
Bachelor Degree - Business Administration/ Marketing, Business Communication
University of Colorado Denver
Colorado01-2005
Skills
- Call center management
- Inbound and outbound calls
- Customer Service Excellence
- Data entry and database management
- MS Office applications, PowerPoint and Outlook
- Problem solving
- Attention to detail
- Call center operations
- Analytical and logical thinking
- Organizational and multitasking
- Team collaboration and communication
- Multilingual communication
- Customer patience
- Video conferencing software
- Patience and tolerance
Languages
I speak fluently in English, Bengali (Bangladesh), conversation in Hindi (Indian) & Urdu (Pakistan), also able to read & write Arabic.
Timeline
Call /ChatAgent Administrative Customer Service
T.G Merser WeatherFord TX
01.2024 - 05.2026
Call Center Representative/Agent
Marriott Hotel International Reservation Center San Antonio, TX
03.2022 - 01.2024
Leasing Agent customer Service
SanAntonio TX
02.2019 - 01.2021
Customer service/Sales Agent
Macy’s department store, San Antonio, Texas
01.2014 - 01.2016
Bachelor Degree - Business Administration/ Marketing, Business Communication
University of Colorado Denver