Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Robinson

Saint Augustine,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Service Staff

Publix
06.2020 - Current
    • Cashier from hire date until May 7, 2022
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Responded to customer requests for products, services, and company information.
    • Handled large amounts of money within the store safe and vendors.

Room Attendant

Hospitality, Ocean Gate Hibiscus Resort
06.2018 - 07.2019
  • Vacuumed carpets, mopped floors, and dusted surfaces to maintain spotless environments.
  • Have been held responsible for cleaning higher clientele condos.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies

Education

High School diploma -

St. Augustine High School
Saint Augustine
05.2020

Bachelor's Degree -

University of North Florida

Associate Degree -

Saint Johns River State College
05.2022

Skills

  • Attention to detail
  • Team Player and Leader
  • Public Speaking
  • Time Management
  • Active Listening
  • Staff Training
  • Operational Efficiency
  • Customer service and engagement

Timeline

Customer Service Staff

Publix
06.2020 - Current

Room Attendant

Hospitality, Ocean Gate Hibiscus Resort
06.2018 - 07.2019

High School diploma -

St. Augustine High School

Bachelor's Degree -

University of North Florida

Associate Degree -

Saint Johns River State College

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Sabrina Robinson