Sabrina Ruiz

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Deliver exceptional and efficient customer service in a high-demand, fast paced environment
• Train and mentor new hires, including providing hands-on support to general managers
• Travel to various locations to assist with restaurant staffing and operational needs, ensuring consistent performance and quality

Customer Relations Advocate II - Registration Single Point Of Contact Specialist

• Continue to maintain 4.5 QA average for 6+ months
• Subject matter expert in all areas related to customer relations
• Continued supervision and floor support for other customer relation advocates regarding registration concerns and questions
• We Messed Up and certified go to advocate to help with complex situations

Customer Relations Advocate I - Registration Delayed List Specialist

• Resolve questions, issues, and complaints regarding any customer relation concern
• Develop connections and customer loyalty by placing follow-up calls to customers
• Maintain a 4.5 QA average for 6+ months
• Daily creation and monitoring of the registration delayed list
• Outbound contact with customers regarding needed documents
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern
• Supervision and floor support for other customer relation advocates when helping work the delayed registration list

• Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
• Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation

• Identify, assess, and mitigate risks affecting the organization’s financial health and operational efficiency

• Conduct thorough risk assessments and analyze data to detect trends and vulnerabilities.
• Recommend risk management strategies and collaborate with various departments to ensure compliance with regulations.
• Implement policies to minimize risk exposure.
• Requires strong analytical skills, attention to detail, and proficiency in risk assessment tools.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.