Hi, I’m
Sabrina Sarabia
New Braunfels,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Lennar as a Homebuyer Concierge. Proven ability to resolve complex issues swiftly while maintaining a proactive attitude. Highly adaptable and effective in high-pressure environments, ensuring client satisfaction and fostering inclusivity.
Overview
2023
years of professional experience
Work History
Lennar
Homebuyer Concierge
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained New Home Sales Consultants backlogs.
Hays County Sheriff's Office
Correctional Officer
05.2020 - 08.2022
Job overview
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Grande Communications
Call Center Representative
01.2018 - 03.2020
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
San Marcos High School San Marcos, TX
06.2014
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Excellent multitasking
Timeline
Correctional Officer
Hays County Sheriff's Office
05.2020 - 08.2022
Call Center Representative
Grande Communications
01.2018 - 03.2020
Homebuyer Concierge
Lennar
San Marcos High School
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