Sabrina Sellers
Columbia,SC
Summary
Hostess with customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Dedicated to maintaining strong customer loyalty with service. Organizes and stocks workstations to stay ready for any demand. Hardworking and passionate job seeker with strong organizational skills. Excited to be at work and improving customer experiences.
Overview
3
3
years of professional experience
Work History
Hostess
The Boathouse Bar & Grill
Isle of Palms , SC
2022.05 - Current
- Work at restaurant when home during breaks from college
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Sales Associate and Key Holder
Stylexchange
Mount Pleasant , SC
2019.01 - 2021.12
- Operated system to total purchases and receive and process cash and credit payments.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to employees.
- Collaborated with store employees to achieve established sales objectives and goals
- Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Accepted and processed customer returns.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Broke down boxes and disposed of trash.
- Monitored security areas during busy periods.
Education
High School Diploma -
University of South Carolina - Columbia
Columbia, SC05.2025
Skills
- Large Party Preparation
- Table Bussing
- Active Listening and Communication
- Time Management
- Guest Greeting and Seating
- High-Volume Dining
- Team Player
- Table Setting Arrangements
- Assigning Tables
- Guest Accommodations
- Dining Area Maintenance
Timeline
Hostess
The Boathouse Bar & Grill
2022.05 - Current
Sales Associate and Key Holder
Stylexchange
2019.01 - 2021.12
High School Diploma -
University of South Carolina - Columbia
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