Sabrina Silveria
Sioux Falls,SD
Summary
Proven Service Advocate at Target, adept in complaint handling and fostering teamwork, significantly improved customer satisfaction. Leveraged decision-making and multitasking skills across roles, including a detail-oriented stint at Ramada. Excels in high-pressure environments, ensuring quality service and efficient problem resolution.
Overview
9
9
years of professional experience
Work History
Service Advocate
Target
Sioux Falls, SD
04.2021 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
Brand Associate
Old Navy
Sioux Falls
10.2018 - 04.2021
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
Housekeeper
Ramada
Sioux Falls, SD
03.2016 - 07.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
Roosevelt High School
Sioux Falls, SD05.2017
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Call handling
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Service Advocate
Target
04.2021 - Current
Brand Associate
Old Navy
10.2018 - 04.2021
Housekeeper
Ramada
03.2016 - 07.2017
Roosevelt High School