Sabrina Smith
Jacksonville,FL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Blue Cross and Blue Shield of Florida Inc. Expert in problem resolution and active listening, adept at managing high-stress situations with professionalism. Demonstrated ability to improve repeat business through empathetic service and critical thinking. Skilled in data entry and call center operations.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Walmart
05.2006 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Blue Cross and Blue Shield of Florida Inc.
09.1987 - 05.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Communication
Edward Waters College
Jacksonville, FLHigh School Diploma -
Jean Ribault Senior High School
Jacksonville, FL06.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Problem Resolution
Timeline
Customer Service Representative
Walmart
05.2006 - 08.2024
Customer Service Representative
Blue Cross and Blue Shield of Florida Inc.
09.1987 - 05.2006
No Degree - Communication
Edward Waters College
High School Diploma -
Jean Ribault Senior High School