Sabrina Sookdeo
Richmond Hill
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Fast Care Medical Diagnostics
Middle Village, NY
01.2024 - Current
- Managed patient check-in and scheduling, ensuring seamless appointment flow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Trained new front desk staff on operational procedures and customer service protocols.
- Maintained accurate patient records in electronic health record systems for compliance and efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw inventory of office supplies, ensuring availability for daily operations without interruptions.
- Implemented patient feedback system to identify areas for service improvement and enhance experiences.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Sales Manager
Target
Rego Park, NY
01.2023 - 02.2026
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs for new staff to enhance product knowledge and customer service skills.
- Analyzed market trends to inform pricing strategies and promotional campaigns.
- Fostered strong relationships with key clients, enhancing customer loyalty and increasing repeat business.
- Coordinated inventory management processes, ensuring optimal stock levels and product availability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
Bookkeeper
Acme Technical Services
Middle Village, NY
07.2022 - 06.2025
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reconciled bank statements monthly, maintaining accuracy in financial records.
- Utilized accounting software to streamline data entry and reporting processes.
- Assisted in preparing financial statements, enhancing clarity for stakeholders.
- Implemented internal controls to improve compliance and reduce errors in transactions.
- Collaborated with team members to resolve discrepancies efficiently and promptly.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Medical Assistant
Aris Diagnostics
Richmond Hill, NY
03.2023 - 01.2025
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted in diagnostic procedures, ensuring patient comfort and compliance with safety protocols.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Implemented process improvements that enhanced efficiency in daily operations within clinic settings.
Education
High School Diploma -
John Adam High School
South Ozone ParkSkills
- Listening skills
- Cash handling
- Time management
- Attention to detail
- Customer service
- Administrative skills
- Scheduling appointments
- Office organization
- File organization
- Hospitality services
- Initiative-taking
- Sensitive information handling
- Front office management
- Work prioritization
- Confidentiality handling
- Document management
Timeline
Front Desk Receptionist
Fast Care Medical Diagnostics
01.2024 - Current
Medical Assistant
Aris Diagnostics
03.2023 - 01.2025
Sales Manager
Target
01.2023 - 02.2026
Bookkeeper
Acme Technical Services
07.2022 - 06.2025
High School Diploma -
John Adam High School