Sabrina S. Ortiz
Albuquerque,NM
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Buffalo Wild Wings
10.2024 - Current
- Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction. I've managed multiple tables efficiently while maintaining high standards of hospitality. Collaborated with kitchen staff to ensure accurate food preparation and presentation. Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
Server
Bubbas 33
05.2024 - 09.2024
- As a server, I greet and provide a great atmosphere for the guest as they join in for dining, I am able to answer any food or alcohol questions that may be brought up using my menu knowledge. As a sever my job is to provide a safe but fun experience for the guest so knowing alcohol standard and precautions are very important. I also take care and clean my own sections, so I have bussing knowledge and also, I can help keep the kitchen as well as the front of house nice and clean. I have knowledge for working a POS as well as handing credit/debit cards as well as cash. Manager–Vanessa
Barista and Cashier
Dutch Bros
04.2022 - 07.2024
- As a Barista, I prepare hot and cold beverages, including various types of coffee, teas, and frozen drinks. I make recommendations, based on the customer preferences, up-selling special items, taking orders, with speed and accuracy for quality service. I manage the skills and knowledge of how work the brewing equipment and use my memorization skills for the recipes of all the drinks on our menu or making the drink specifically as the customer requested. As a cashier I work with cash, debit, and credit transactions. I’ve worked closing which will require cleaning our workstations and preparing a clean environment for our early morning co-workers. Report to my supervisor if any of the equipment needs attention. I comply to all health and safety requirements. Supervisor Aleah Moxiey 505-358-8990.
Education
Bachelor of Science - Division of Dental Hygiene
University of New Mexico
05-2026
High School -
Rio Rancho High School
05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Great time management
- Task prioritization
Timeline
Server
Buffalo Wild Wings
10.2024 - Current
Server
Bubbas 33
05.2024 - 09.2024
Barista and Cashier
Dutch Bros
04.2022 - 07.2024
Bachelor of Science - Division of Dental Hygiene
University of New Mexico
High School -
Rio Rancho High School