Sabrina Stevens
Metairie,LA
Summary
Dynamic professional with a proven track record at Applebee's Neighborhood Grill & Bar, excelling in guest engagement and enhancing dining experiences through exceptional service prioritization. Skilled in both hospitality service expertise and efficient use of POS systems, I've significantly contributed to performance improvement and relationship management, ensuring high standards of cleanliness and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Server
Don's Seafood
12.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server, Host, To-Go, and Bartender
Applebee's Neighborhood Grill & Bar
02.2024 - 02.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Revenue Cycle Specialist
I3 Verticals
10.2023 - 03.2024
- Facilitated seamless integration of electronic health records with billing software, enhancing accuracy of charge capture.
- Contacted responsible parties for past due debts.
- Streamlined patient registration and insurance verification processes, resulting in smoother patient intake experience.
- Developed and maintained up-to-date knowledge of coding standards, contributing to fewer coding errors and denials.
- Successfully navigated complex insurance disputes, resulting in recovery of substantial amounts of previously denied claims.
- Played key role in transition to new billing system, ensuring smooth conversion with minimal disruption to operations.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
Education
Bachelor of Science - Psychology
Herzing University
New Orleans, LA 05.2001 -
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Exceptional customer service
Service prioritization
Order accuracy
Performance improvement
Allergy awareness
Relationship management
Timeline
Server
Don's Seafood
12.2024 - Current
Server, Host, To-Go, and Bartender
Applebee's Neighborhood Grill & Bar
02.2024 - 02.2025
Revenue Cycle Specialist
I3 Verticals
10.2023 - 03.2024
Bachelor of Science - Psychology
Herzing University
05.2001 -
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