Sabrina Thornton

• Manage inside sales activities, including follow-ups, quote creation, customer- and distribution partner communication.

• Support US Sales Managers.

• Order processing and follow-up.

• Assisting in managing inventory levels to ensure product availability and minimize stockouts.

• Process and reconcile invoices; support quote-to-invoice workflow via ERP/CRM tools.

• Create and maintain records in CRM and ERP systems (e.g., HubSpot, Zoho, Microsoft tools)

• Support office operations with tasks such as order entry, documentation, and general administrative support.

• Coordinate with the German Head Office team for project-specific quoting and processing

• Provide general team support and help across departments as needed

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.

• Support of trade shows, customer visits and events.

• Assist marketing team as needed.

• Participate in product training and costumer meetings to gain technical understanding and support sales team.

• Acted as a liaison between customers, sales, and technical teams to ensure accurate communication and follow-up

•Facilitated client consultations to assess property needs and preferences.

•Developed tailored marketing strategies utilizing digital platforms to enhance property visibility and client engagement.

•Negotiated sales agreements, ensuring favorable terms for clients.

Developed and executed innovative marketing strategies that boosted property visibility, leading to faster closing rate compared to the industry average.

• Cultivated and maintained strong relationships with clients, generating repeat business through referrals.

• Analyzed local market trends to provide clients with data-driven advice.

• Collaborated with a diverse team of financial experts and legal advisors to streamline transaction processes and reduce closing times.

• Appraised the value of properties by thoroughly researching the market, past purchases, and estimated future projections.

• Known for successfully handling complex sales transactions.

• Staying up to date with the latest technologies in the industry.

•Oversees portfolio consisting of single residential and multifamily properties of 400+ doors while monitoring and increasing asset performance.

•Successfully integrated newly acquired properties into existing managing framework through transition planning such as updating operational procedures, aligning marketing strategies and ensuring compliance with local regulations.

•Owned portfolio KPI's and drove improvements in occupancy rates, turnover time and delinquencies, optimizing asset performance and was given an additional 37 door multifamily asset to manage for one of companies high-end client.

•Demonstrated leadership skills by managing a cross-functional team, in office and virtual.

•Training new staff involving a structural approach that includes clear orientation, comprehensive instruction on their roles, hands-on experience, and ongoing support.

CRM and ERP Systems

Resource Allocation And Management

•Managing style that is characterized by a mix of collaborative leadership and clear guidance, prioritizing open communication, trust, empowerment and creating a positive atmosphere that values team members' contributions.

•Project management, including effective scheduling, resource allocation, managing sizable renovation projects, overseeing all phases from planning and budgeting to execution and quality control, ensuring that timelines and financial targets are met while maintaining stakeholder communication throughout the process.

•Onboarding new owners, educating them on property management practices, financial reporting, maintenance protocols, and resident relations.

•Enhanced owner satisfaction by recommending improvement projects and renovations leading to an increase in revenue.

•Valued for meticulously analyzing market trends, identifying inefficiencies and successfully created and implemented new standard operating procedures adopted by entire company spanning two separate offices and markets.

•Lease-up experience involving strategic marketing, conducting market analyses, pricing rents competitively and screening tenants. Negotiating of terms in compliance with local regulations and prompt lease signing to boost occupancy.

• Negotiated and closed over 100 residential transactions, resulting in an increase in sales volume of 2 to 5M+ annually for Townsend Real Estate 2019 through 2022.

• Recipient of the Million Dollar Club Producer reward for 5 consecutive years.

• Developed and executed innovative marketing strategies that boosted property visibility, leading to faster closing rate compared to the industry average.

• Cultivated and maintained strong relationships with clients, generating repeat business through referrals.

• Analyzed local market trends to provide clients with data-driven advice.

• Collaborated with a diverse team of financial experts and legal advisors to streamline transaction processes and reduce closing times.

• Appraised the value of properties by thoroughly researching the market, past purchases, and estimated future projections.

• Trained and mentored junior brokers, enhancing team performance and contributing to an overall increase in sales production at the firm.

• Known for successfully handling complex sales transactions.

• Staying up to date with the latest technological advancements.

•Focused career break to raise children while adapting to the unique challenges of a military lifestyle, including frequent relocation and deployment.

•Developed essential skills such as time management, adaptability, and resilience while managing family dynamics and fostering a supportive home environment.

• Instrumental in credit check and assessment of private and business customers, technical examination of application and legitimation documents as well as use of information from external credit agencies to reduce business losses.
• Successfully applied analytical thinking and sense of fraud detection when deciding on acceptance or rejection of contractual relationships including identification of abuse and fraud attempts.
• Assisted with collections efforts and follow-up on past due accounts.
• Negotiated payment plans with customers in order to collect past due accounts.
• Participated in further development of processes through own observations and ideas.
• Trained and mentored new team members on effective credit check and receivables management practices, contributing to an increase in overall department efficiency.
• Strong team spirit, sense of responsibility and conscientiousness.