Sabrina Villarreal
Lockport,IL
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Originator
Royal United Mortgage
Schaumburg, Illinois
07.2024 - Current
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Provided customers with product information, pricing and availability.
- Identified customer needs by asking questions and advising on best solutions.
- Provided product information and demonstrations to customers via phone and online platforms.
- Maintained detailed records of customer interactions, orders and account status updates.
- Negotiated prices and terms of sales and service agreements with clients.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Outside Sales Representative
PD LLC
Itasca, Illinois
05.2024 - 09.2024
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Collaborated with other departments to complete sales transactions.
- Developed dynamic sales presentations to build urgency with prospects.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
Head of Training and Development
Dominos's Pizza
Chicago, Illinois
05.2017 - 05.2024
- Assisted in establishing career paths for employees based on their skill sets and interests.
- Monitored training costs to maintain training budget.
- Developed new training programs in compliance with company and government standards.
- Oversaw training courses and promotional paths for professionals and leaders.
- Presented training information via role playing, simulations and team exercises.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Associate of Science - Science
Joliet Junior College
Joliet, IL09-2020
Skills
- Verbal/written communication
- Business development
- CRM software proficiency
- Business administration
Timeline
Mortgage Loan Originator
Royal United Mortgage
07.2024 - Current
Outside Sales Representative
PD LLC
05.2024 - 09.2024
Head of Training and Development
Dominos's Pizza
05.2017 - 05.2024
Associate of Science - Science
Joliet Junior College