Summary
Work History
Education
Skills
Timeline
Generic

Sabrina Young

Ocala,FL

Summary

Customer service and operations professional with experience supporting individuals through sensitive, high-stakes situations involving benefits, account access, identity verification, and fraud prevention. Promoted from Customer Service Representative to Fraud Specialist while assisting EBT and child-support cardholders. Strong background in problem-solving, confidential information handling, customer advocacy, documentation, and clear communication. Additional leadership experience includes training employees, coordinating high-volume operations, and working in medical-facility environment. Seeking a remote Patient Advocate, Patient Navigator, Care Coordinato, or Member Support position.

Work History

Customer Service Representative - Fraud Specialist

DialAmerica
Ocala, FL
  • Assisted customers with lost, stolen, and replacement EBT/benefit cards, account inquiries, account access, and limit-release requests.
  • Promoted to Fraud Specialists, handling more complex account-security and fraud-related concerns.
  • Locked accounts when necessary and assisted with restoring access after required security procedures were completed.
  • Conducted identity-verification procedures during live calls, including selfie/photo and government-issued ID verification.
  • Handled sensitive personal and financial information while following established security procedures.
  • Supported customers experiencing urgent or stressful benefit-access issues with clear communication and solution-focused service.

Sous Chef

The Refuge, A Healing Place
Ocklawaha
  • Worked in medical-facility environment serving 150+ clients and staff daily
  • Promoted to sous chef with responsibility for team coordination, inventory, ordering, and daily operations.
  • Maintained safety and compliance standards while supporting a positive environment for clients and staff.
  • Managed competing priorities while maintaining accuracy and dependable service.

Additional

Experience
  • Red Lobster-Line Cook
  • Wolfgang Puck - Hostess/Server
  • Prima Italian Steakhouse - Server
  • Progressive customer-service and hospitality experience emphasizing communication, accuracy, time management, teamwork, and service in high-volume environment.

Education

High School Diploma -

Dunnellon High School
05.2017

High School Diploma -

Florida Institute of Technology
Melbourne, FL

Skills

  • Patient & Member Support
  • Customer Advocacy
  • Benefit & Account Support
  • Identity verification / Fraud Prevention
  • De-escalation
  • Documentation & Accuracy / Data Entry
  • Problem resolution
  • Active listening
  • Critical thinking

Timeline

Customer Service Representative - Fraud Specialist

DialAmerica

Sous Chef

The Refuge, A Healing Place

Additional

Experience

High School Diploma -

Florida Institute of Technology

High School Diploma -

Dunnellon High School

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Sabrina Young