Sabrine Shirley
Aberdeen,SD
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Department Manager
Kesslers Grocery
Aberdeen, SD
03.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with all safety regulations in the workplace.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Handled shift overstock, restocking and inventory control.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
General Manager
Buffalo Wings & Rings
Aberdeen, SD
04.2016 - 01.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained employees on duties, policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Administered employee discipline through verbal and written warnings.
- Formed and sustained strategic relationships with clients.
- Supervised employees through planning, assignments, and direction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Education
High School Diploma -
Piqua High School
Piqua, OH06-1998
Skills
- Cost Planning
- Team Supervision
- Workflow Coordination
- Sales Reporting
- Employee Scheduling
- Customer Service
- Staff Management
- Retail
- Rules and Regulations
- Staff Development
- Coaching and Mentoring
- Motivational Leadership
- Employee Management
- Supervisor
- Relationship Building and Management
- POS Software
- Scheduling
- Problem-Solving
- Flexible Schedule
Timeline
Department Manager
Kesslers Grocery
03.2021 - Current
General Manager
Buffalo Wings & Rings
04.2016 - 01.2020
High School Diploma -
Piqua High School