Sabryn vasseur
LAUREL,MT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Branch Product Resource Representative
Wells Fargo
Billings, MT
08.2021 - Current
- Provided customer service by answering product and service related questions.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Participated in training sessions designed to improve overall job performance.
- Answered phone calls and directed them to appropriate personnel.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Answered customer inquiries promptly and professionally in every queue of Banker Connection
- Escalated unresolved issues to appropriate departments for further investigation.
- Consistently met daily performance goals set by management team members.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Customer Service Representative
ROI Solutions Inc.
Billings, MT
08.2019 - 04.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Key Holder
Lane Bryant
Billings, MT
03.2019 - 07.2019
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Ensured store was opened and closed in a timely manner according to company policies.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Provided customer service including cashiering, merchandising and restocking shelves.
Crew Member
Taco Johns
Billings, MT
08.2017 - 04.2018
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Billings Sr High School
Billings, MT05-2019
Skills
- Technical Troubleshooting
- Customer Support
- Performance Tracking
- Account development
- Account Servicing
- Product knowledge
- Procedural knowledge
- Time management
Timeline
Branch Product Resource Representative
Wells Fargo
08.2021 - Current
Customer Service Representative
ROI Solutions Inc.
08.2019 - 04.2021
Key Holder
Lane Bryant
03.2019 - 07.2019
Crew Member
Taco Johns
08.2017 - 04.2018
Billings Sr High School
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