Sach Hetland
South Portland,ME
Summary
Hardworking and passionate job seeker eager to secure customer service/driving position. Ready to help achieve company goals. Adapts to new environments and situations and extremely willing to learn. Experienced driver with expertise providing excellent transportation services. Engaging and friendly personality with safe and accident-free driving record.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Thrive Networks
10.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and applications, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Driver
Uber
04.2021 - Current
- Assists passengers with entering and exiting vehicles safely and securely stowing baggage to minimize damage risk.
- Provides customers with a safe ride in a timely manner.
- Cleans and maintains vehicle and assesses vehicle for damage after each shift.
Delivery Department
Zero Gravity Extracts
08.2021 - 10.2022
- Built relationships with patients by following up on previous purchases and suggesting new products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Coordinated deliveries across Portland and five surrounding towns, optimizing the most efficient routes.
- Kept detailed records of completed or in-progress deliveries.
- Maintained accurate financial records by collecting and documenting customer payments.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
Grow Manager
Coastal Maine Cannabis
02.2019 - 04.2021
- Coordinated harvests every four weeks from two flower rooms.
- Growing, training, and manicuring plants from clone stage up until harvest. As well as performing the cloning for three other grower's flower rooms.
- Identified plant diseases and researched methods for mitigation.
- Communicated with coworkers and management to report challenges.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT07.2026
High School Diploma -
Richmond High School
Richmond, ME06.2017
Skills
- Willing to Learn
- Customer Service
- Energetic and Outgoing
- Customer Satisfaction
- Conflict Resolution Tactics
- Critical Thinking
- Empathy
- Adaptability
Timeline
Customer Service Representative
Thrive Networks
10.2022 - 11.2023
Delivery Department
Zero Gravity Extracts
08.2021 - 10.2022
Driver
Uber
04.2021 - Current
Grow Manager
Coastal Maine Cannabis
02.2019 - 04.2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Richmond High School
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