Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Hi, I’m
Sache Anderson
Middletown,Delaware
Summary
Overview
4
years of professional experience
Work History
Christiana Oral SurgeryMiddletown, DE
Medical Receptionist
02.2023 - Current
Job overview
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
PM Pediatrics Urgent CareMiddletown, DE
Medical Receptionist
03.2022 - 02.2023
Job overview
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Recovery InnovationsNewark, DE
Peer Support Specialist
04.2021 - 04.2022
Job overview
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Responded to crisis situations when severe mental health and behavioral issues arose.
WalmartMiddletown, DE
Asset Protection Associate
02.2020 - 03.2021
Job overview
- Identified potential shoplifters and alerted management.
- Produced well-written reports detailing shoplifting and attempted theft.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Reviewed CCTV footage to obtain evidence of theft.
- Maintained safety and security of premises, visitors and employees.
WalgreensBear, DE
Shift Lead
01.2019 - 01.2020
Job overview
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Reinforced rules to promote superior employee performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Pennsylvania Institute of TechnologyMedia, PA
Associate of Science from Behavioral Aspects of Health
09.2019
University Overview
Skills
- Front Desk Operations
- Referral Verification
- HIPAA Guidelines
- Verbal and Written Communication
Timeline
Medical Receptionist
Christiana Oral Surgery
02.2023 - Current
Medical Receptionist
PM Pediatrics Urgent Care
03.2022 - 02.2023
Peer Support Specialist
Recovery Innovations
04.2021 - 04.2022
Asset Protection Associate
Walmart
02.2020 - 03.2021
Shift Lead
Walgreens
01.2019 - 01.2020
Pennsylvania Institute of Technology
Associate of Science from Behavioral Aspects of Health
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