Sacheen Day
Dale,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Committed to driving organizational success through strategic benefit programs. Employee focused to enhance staff engagement and optimize payroll processes.
Overview
21
21
years of professional experience
Work History
Maintenance Dispatcher
Hinderliter Construction
06.2021 - Current
- Provide excellent customer service to clients, addressing any concerns or needs related to ongoing maintenance activities.
- Invoice clients for new Installations and maintenance.
- Provice collections for any clients that are past due on invoices.
- Monitor my AR report for all collections. Travel to site to collect payment and make payment arrangements.
Office Manager
Timberlake Furniture
01.2019 - 06.2021
- Provided exceptional customer service when addressing client inquiries or concerns vial phone call or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
Branch Manager
Heritage Federal Credit Union
04.2016 - 07.2019
- Led branch operations to enhance customer service and optimize resource allocation.
- Developed and implemented strategic initiatives to drive branch profitability and growth.
- Mentored staff to improve performance and foster a culture of continuous development.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Established strong relationships with clients, enhancing satisfaction and loyalty.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
Fifth Third Bank
11.2004 - 08.2015
- Managed Staff of two branches. Approved Payroll for all staff.
- Met and exceeded customer service needs and standards.
- Continuously monitored brach performance against key performance indicators.
- Oversaw daily operations.
- Maintained cash standards at branch locations.
Education
No Degree - Marketing
University of Southern Indiana
Evansville, IN06-2013
Skills
- Payroll Management
- Financial Reporting
- Incident reporting
- Process Improvement
- Task delegation
- Environmental awareness
- Employee Relations
- Time Management
- Data Analysis
Timeline
Maintenance Dispatcher
Hinderliter Construction
06.2021 - Current
Office Manager
Timberlake Furniture
01.2019 - 06.2021
Branch Manager
Heritage Federal Credit Union
04.2016 - 07.2019
Branch Manager
Fifth Third Bank
11.2004 - 08.2015
No Degree - Marketing
University of Southern Indiana