Summary
Overview
Work History
Education
Skills
Headline
Websites
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Interests
Timeline
BusinessAnalyst
Sachin Bhatnagar

Sachin Bhatnagar

Chester Springs,PA

Summary

With over two decades of experience in business and technology, expertise lies in program management. Across Digital Commerce, Auto Insurance, and Healthcare sectors, led several teams including SRE teams to deliver exceptional service management and innovative solutions, driving significant operational efficiencies and cost savings. Proficiency in Azure, Dynatrace, Kubernetes, and Docker optimizes project outcomes globally, aligning strategies with organizational goals. Certified in PMP, CSM, and Azure Fundamentals, cultivate high-performing teams and execute projects with precision, ensuring sustained success.

Overview

24
24
years of professional experience
2
2
Languages

Work History

Program Manager

Cognizant Technologies Solutions
11.2014 - Current
  • Currently leading a 30-member Site Reliability Engineering (SRE) and Site Operations team as the Service Delivery Manager for a major video commerce customer.
  • Played a pivotal role in advancing the organization towards its strategic objectives.
  • Demonstrated commitment to continuous improvement and operational excellence, driving service delivery success.
  • Delivered strong service management by optimizing processes, meeting SLAs, and exceeding performance expectations.
  • Implemented key SRE principles and conducted comprehensive team training, elevating overall expertise.
  • Introduced impactful accelerators and automations, boosting operational efficiency in line with organizational objectives.
  • Fostered seamless collaboration across various enterprise teams, unifying efforts for greater impact.
  • Improved website and mobile application availability through strategic coordination efforts.
  • Achieved a substantial reduction in Mean Time to Recovery (MTTR) by approximately 30% quarter-over-quarter (QOQ), resulting in improved customer satisfaction.
  • Enhanced platform availability, ensuring a more reliable user experience for customers, achieving availability rates of up to 100%.
  • Cultivated a customer-centric approach, ensuring exceptional service delivery and high client satisfaction.
  • Managed cross-functional teams effectively, leveraging diverse skills to achieve outstanding results.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Successfully aligned team initiatives with organizational goals, consistently achieving significant target milestones.

Various Positions

Cognizant Technologies Solutions
12.2007 - 11.2014
  • Accomplished multiple tasks within established timeframes.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
  • Debugged complex software issues, leading to a more stable product release.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Mentored junior developers, fostering a collaborative learning environment and supporting professional growth.
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.

Advisory Consultant

Self-employed
05.2019 - Current
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Installed required plugins and additional coding to fit final design and functionality requirements.
  • Developed and implemented WordPress sites, themes and plugins.
  • Converted design assets into component-based HTML, CSS and JavaScript.
  • Enhanced website functionality by implementing custom WordPress themes and plugins.

Education

Master of Business Administration - MBA - Information Technology

Amity University
India
12.2021

General Management - Business Administration and Management, General

University of Virginia
USA
01.2016

Bachelor's degree - Computer Applications

Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya
India
01.2000

Skills

  • Program Management
  • Service Delivery Management
  • Idea Development and Brainstorming
  • Scheduling and Planning
  • Stakeholder Management
  • Change Management
  • Remote Team Management
  • Proficient in Python Programming, Cloud Systems, and eCommerce technologies

Headline

Strategic Program Management Leader Driving Operational Efficiency and Excellence Globally

Websites

Certification

  • Introduction to Cloud Computing
  • Python Bootcamp
  • Blockchain and Bitcoin Fundamentals
  • AZ-900 Microsoft Azure Fundamentals
  • Certified ScrumMaster (CSM)

Accomplishments

  • Contributed to the development of SRE competency and alignment with the customer's roadmap.
  • Collaboratively implemented various automations and process improvements resulting in a ~30% quarter-over-quarter (QOQ) increase in operational efficiency across multiple activities.
  • Established an enhanced knowledge base.
  • Successfully managed a large global team, consistently delivering exceptional results.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • PMI, USA
  • Scrumm Alliance

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home option

Software

Python

MS Project, Excel, Powerpoint, Word

JIRA

Visual Basic and SQL

AKAMAI, Kibana, Dynatrace, Blockchain, Kubernates

Interests

Reading

Exercise

Entertainment

Timeline

Advisory Consultant

Self-employed
05.2019 - Current

Program Manager

Cognizant Technologies Solutions
11.2014 - Current

Various Positions

Cognizant Technologies Solutions
12.2007 - 11.2014

Master of Business Administration - MBA - Information Technology

Amity University

General Management - Business Administration and Management, General

University of Virginia

Bachelor's degree - Computer Applications

Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya

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