Sacorya Parker
Hephzibah,GA
Summary
Customer Service Representative with extensive experience managing patient inquiries and ensuring high satisfaction levels. Proficient in utilizing CRM systems and electronic health records to streamline data management and enhance service delivery. Dedicated to fostering positive patient experiences through clear guidance and effective problem resolution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
Doctors Hospital
04.2025 - Current
- Verified insurance eligibility and benefits for incoming patients, facilitating timely access to healthcare services.
- Registered patients by accurately collecting demographic and insurance information, ensuring smooth processing of patient data.
- Utilized electronic health record systems to update and manage patient information.
- Handled incoming calls from patients and providers regarding registration issues, providing clear guidance and support.
- Resolved registration issues by communicating effectively with patients and insurers.
- Maintained patient confidentiality while handling sensitive medical records.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Utilized multiple systems such as EMR and EHR software programs for entering data related to patient demographics.
- Inputted orders for lab tests and radiology studies following established guidelines for accuracy.
Patient Care Representative
CareCentrix
03.2022 - 04.2025
- Managed inbound inquiries, providing timely support and information to patients.
- Engaged eligible patients through outbound calls to facilitate service coordination.
- Coordinated with patients to reschedule services and equipment delivery.
- Collected patient feedback to assess satisfaction with provided services and overall experience.
- Adhered to HIPAA guidelines during patient verification to ensure confidentiality and compliance.
- Collaborated with escalation teams to facilitate case transfers to alternative providers.
- Met individual and departmental Key Performance Indicators (KPI) while adhering to Quality and Ulysses guidelines.
Medical Scheduler (Part Time)
Savannah River ProHome Care
Augusta, GA
01.2022 - 04.2025
- Coordinate patient appointments for office visits, diagnostic exams, and procedures.
- Managed multiple phone lines to enhance communication and patient service.
- Organize scheduling for incoming patient referrals to optimize healthcare delivery.
- Updated and maintained physician schedules to support seamless operational flow.
- Verify and maintain accuracy of patient information within the database system.
- Provided customer service through email and telephone interactions to address patient needs.
- Completed tasks to support the administrative team.
Data Entry
Aspira
12.2021 - 10.2023
- Managed a high volume of loan applications, consistently meeting demanding deadlines with meticulous attention to detail.
- Entered loan application data into CRM systems with precision, ensuring completeness and accuracy.
- Adhered to data entry guidelines to maintain high-quality standards and consistency across applications.
- Verified client information against company policies and regulatory standards, ensuring compliance and reducing potential errors.
- Collaborated with team members to rectify discrepancies and gather missing application details, ensuring timely processing of loan applications.
- Collaborated with cross-functional teams, including managers and loan advisors, to communicate updates and address issues.
- Identified and communicated system inefficiencies, leading to improved data entry procedures and enhanced accuracy.
Customer Service Representative
Convergent
Augusta, GA
12.2018 - 12.2021
- Provided exceptional customer service through various communication channels such as phone, email, chat, and social media.
- Responded to customer inquiries, resolved concerns, and escalated complex issues to ensure customer satisfaction.
- Consistently met or exceeded key performance metrics including resolution rates, response times, and customer satisfaction scores.
- Troubleshot product and service-related problems, ensuring timely and professional resolutions.
- Documented interactions and maintained up-to-date customer records to support service continuity.
- Collaborated with internal teams to address issues and implement process improvements for enhanced service delivery.
- Maintained current knowledge of company policies, procedures, and product/service offerings to support informed customer interactions.
Warehouse Packer (Part Time)
Kimberly Clark
Augusta, GA
04.2016 - 12.2018
- Packed and stacked finished products according to company specifications.
- Labeled and counted inventory accurately to maintain stock levels.
- Verified materials, quantities, and product quality to ensure compliance with standards.
- Sorted and repackaged damaged goods to minimize waste and maintain quality assurance.
- Adhered to standard operating procedures (SOPs) for optimal workflow efficiency.
- Managed parts and materials locations to guarantee timely refills and sustain workflow continuity.
- Prepared materials for shipment, guaranteeing order fulfillment.
Admin Assistant
Express Employment Professionals
Augusta, GA
08.2011 - 04.2015
- Managed incoming calls, delivering accurate information to enhance customer experience.
- Executed data entry with high accuracy, ensuring reliable record-keeping for office operations.
- Conducted office management tasks, focusing on systematic filing and document organization.
- Offered administrative support to multiple teams, adapting to diverse departmental needs.
- Welcomed visitors and provided immediate assistance to ensure a hospitable environment.
- Maintained a clean and orderly reception area, reinforcing a professional company image.
- Resolved customer support queries efficiently, fostering positive relationships through respectful communication.
Sales Associate
Forever 21
Augusta, GA
06.2006 - 06.2011
- Responded promptly to customer inquiries, ensuring timely resolution and satisfaction.
- Identified and implemented strategies to enhance customer satisfaction, fostering loyalty.
- Informed customers about ongoing sales and promotions, driving engagement with brand loyalty initiatives.
- Assisted customers with product location, availability, and selection.
- Employed fundamental selling techniques to connect with customers.
- Handled sales transactions and maintained register accuracy.
- Processed merchandise returns and exchanges with courtesy in compliance with company policies.
Education
Bachelor of Business Administration -
Augusta University
Augusta, GA05-2026
Graduate Certificate - Medical Billing And Coding
Virgina College
Augusta, GA05-2017
High School Diploma -
Hephzibah High School
Hephzibah, GA05-2006
Skills
- ICD-10 and Medical Terminology
- HIPAA Compliance
- Data Entry
- CRM proficiency
- Microsoft Office
- Phone communication
- Verbal communication
- Multitasking
- Time optimization
- Problem-Solving
- Analytical Thinking
- Critical Thinking
- Dispute resolution
- Active Listening
- Empathy
- Patience
Certification
Certificate of Cosmetology, Georgia Institute of Cosmetology, 2016
Timeline
Patient Access Registrar
Doctors Hospital
04.2025 - Current
Patient Care Representative
CareCentrix
03.2022 - 04.2025
Medical Scheduler (Part Time)
Savannah River ProHome Care
01.2022 - 04.2025
Data Entry
Aspira
12.2021 - 10.2023
Customer Service Representative
Convergent
12.2018 - 12.2021
Warehouse Packer (Part Time)
Kimberly Clark
04.2016 - 12.2018
Admin Assistant
Express Employment Professionals
08.2011 - 04.2015
Sales Associate
Forever 21
06.2006 - 06.2011
Bachelor of Business Administration -
Augusta University
Graduate Certificate - Medical Billing And Coding
Virgina College
High School Diploma -
Hephzibah High School