Sadé Austin
Rockville Centre,NY
Summary
Dynamic and results-oriented professional with extensive experience in phlebotomy and customer service, notably at Quest Diagnostics. Excelled in building customer trust and loyalty, and adept at interpreting clinical data. Achieved a 100% increase in client satisfaction through effective problem-solving and communication skills. Proficient in maintaining high safety standards and operational efficiency.
Offering strong organizational skills and friendly, professional demeanor, ready to learn and grow in medical office setting. Brings ability to quickly grasp medical terminology and healthcare procedures, alongside proficiency in computer systems and administrative tasks. Ready to use and develop communication and organizational skills in rewarding role.
Overview
4
4
years of professional experience
Work History
Medical Technican
Sunrise Senior Living
09.2023 - Current
- Applied HIPAA standards consistently while managing sensitive patient data.
- Strengthened community ties, partnering with local businesses for tech workshops.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
Cashier Team Lead
Aldi
05.2023 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Store Associate
Amazon Fresh
08.2022 - 10.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Retail Sales Specialist
Apple
07.2021 - 01.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Education
High School Diploma - Academic
Sawanaka High School
Floral Park, NYAssociate In Applied Sciences - Medical Imaging
Queensborough Community College
Oakland Gardens, NYSkills
- Courteous with Strong Service Mindset
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
Timeline
Medical Technican
Sunrise Senior Living
09.2023 - Current
Cashier Team Lead
Aldi
05.2023 - 05.2024
Store Associate
Amazon Fresh
08.2022 - 10.2023
Retail Sales Specialist
Apple
07.2021 - 01.2023
High School Diploma - Academic
Sawanaka High School
Associate In Applied Sciences - Medical Imaging
Queensborough Community College