Sada Thompson
Phoenix,AZ
Summary
Facilitated customer assistance, transaction management, and scheduling while delivering compassionate support to enhance client satisfaction.
Overview
16
16
years of professional experience
Work History
Warehouse Associate
Amazon
Phoenix, AZ
02.2025 - 06.2025
- - Processed and fulfilled customer orders with speed and accuracy in a high-volume warehouse.
- - Assisted with inventory management, stocking, and quality checks to ensure timely deliveries.
- - Collaborated with team members to meet daily productivity and safety goals.
- - Recognized for reliability, efficiency, and maintaining strong attention to detail.
Direct Support Professional (DSP)
United Cerebral Palsy
Utica, NY
01.2023 - 01.2024
- - Supported individuals with developmental disabilities in daily living activities, promoting independence and dignity.
- - Assisted with personal care, meal preparation, and transportation as needed.
- - Maintained accurate documentation and ensured compliance with health and safety standards.
- - Fostered a supportive and inclusive environment while building positive relationships with clients and families.
Receptionist
Slocum Dickson Medical Group
New Hartford, NY
01.2021 - 01.2023
- - Greeted and assisted patients, providing excellent front-desk customer service.
- - Answered high-volume phone calls, scheduled appointments, and managed patient inquiries.
- - Maintained accurate records and supported office staff with administrative tasks.
- - Ensured a welcoming and professional environment while handling sensitive information confidentially.
Certified Nursing Assistant (CNA)
Sitrin
New Hartford, NY
01.2018 - 01.2021
- - Assisted residents with daily living activities while providing compassionate, respectful care.
- - Monitored and reported patient conditions, ensuring safety and comfort.
- - Supported nursing staff with patient needs, documentation, and medical tasks.
- - Built strong relationships with patients and families, demonstrating empathy and professionalism.
Stocker
Walmart
Utica, NY
01.2018 - 01.2018
- - Stocked shelves and organized merchandise to maintain store appearance.
- - Assisted customers in locating products and answered product-related inquiries.
- - Monitored inventory levels and communicated restocking needs to management.
- - Ensured compliance with safety and organizational standards in the stockroom and sales floor.
Daycare Provider
Self-Employed
Utica, NY
01.2011 - 01.2018
- - Provided daily care for children in a safe, nurturing environment.
- - Planned age-appropriate educational activities and recreational play.
- - Maintained open communication with parents regarding child development and behavior.
- - Ensured compliance with safety, health, and childcare standards.
Customer Service Representative
APAC
Utica, NY
01.2009 - 01.2011
- - Handled incoming customer calls, resolving issues with billing, accounts, and product support.
- - Maintained professionalism and empathy while assisting a high volume of customers daily.
- - Documented customer interactions and followed up to ensure resolution and satisfaction.
- - Recognized for strong communication skills and ability to de-escalate challenging situations.
Education
Medical Technology
University of Phoenix
Tempe, AZCoursework - undefined
Mohawk Valley Community College
Utica, NY01.2020
CNA Certificate - undefined
BOCES
Utica, NY01.2016
High School Diploma - undefined
Thomas R. Proctor High School
Utica, NY01.2008
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support to team members in resolving customer concerns Facilitated communication between customers and service departments
- Managed cash transactions and operated point-of-sale systems efficiently Assisted customers with payment processing and provided support for transaction inquiries Maintained accurate cash drawer balances and ensured smooth daily operations
- Assisted with scheduling appointments and providing phone support to clients
- Assisted in tracking inventory levels to maintain stock availability Supported team efforts in organizing inventory for efficient retrieval Contributed to inventory audits to ensure accuracy and compliance
- Assisted in maintaining patient confidentiality and care standards Supported healthcare teams in delivering compassionate patient services Aided in the documentation of patient interactions and care plans
- Assisted teams in identifying and resolving conflicts to maintain project momentum Supported colleagues in problem-solving efforts to enhance workflow efficiency Collaborated with peers to address challenges and implement effective solutions
- Assisted teams in achieving project goals through effective communication and collaboration Supported team members in problem-solving and decision-making processes Contributed to a positive team environment by fostering open dialogue and cooperation
- Assisted teams in managing schedules to meet deadlines Supported project completion through consistent attendance and punctuality
Timeline
Warehouse Associate
Amazon
02.2025 - 06.2025
Direct Support Professional (DSP)
United Cerebral Palsy
01.2023 - 01.2024
Receptionist
Slocum Dickson Medical Group
01.2021 - 01.2023
Certified Nursing Assistant (CNA)
Sitrin
01.2018 - 01.2021
Stocker
Walmart
01.2018 - 01.2018
Daycare Provider
Self-Employed
01.2011 - 01.2018
Customer Service Representative
APAC
01.2009 - 01.2011
Coursework - undefined
Mohawk Valley Community College
CNA Certificate - undefined
BOCES
High School Diploma - undefined
Thomas R. Proctor High School
Medical Technology
University of Phoenix