Sadao Kingu
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Certified Debt Specialist
Beyond Finance
Springfield, IL
12.2025 - Current
- Analyze client financial situations to develop customized debt consolidation options.
- Educate clients on debt management options and financial literacy principles.
- Helping clients negotiate and manage their unsecured debt, often as an alternative to bankruptcy.
- Monitor account progress, ensuring compliance with regulatory requirements and company policies.
- Continuous training and ongoing education with International Association of Professional Debt Arbitrators (IAPDA) to maintain certification.
Office Coordinator - Option 1 (Call Center Representative)
ILLINOIS State Police
Springfield, IL, United States
02.2023 - 12.2025
- Serves as Liaison between firearm Service Bureau and the general public performing a wide variety of tasks; as a call center representative, while using a telephonic headset and computer systems, answers Firearm Services Call Center lines and responds to inquiries from Firearm Owners Identification (FOID) and Concealed & Carry license (CCL) applicants, cardholders, general public and law enforcement entitles.
- Provides guidance in computer system operations and program application process to FOID and CCL applicants including the verification of identity, resetting passwords, resubmitting applications in the rejected status, and troubleshooting computer system errors to resolution.
- Performs a variety of office support functions; uploading and downloading confidential files to application program, data entry and detailed notes including clients' Social Security Number, Date of Birth, and detailed personal history as well as sensitive law enforcement information; utilizes other automated office equipment and technologies to perform work assignments.
- Conducts interviews with applicants wishing to complete, correct, or replace a FOID and/or CCL application.
Remote Inbound Sales Consultant
Intoxalock
Springfield, IL, United States
01.2022 - 02.2023
- Perform In-bound and out-bound calls to and from prospective customers (B2C) who need Breathalyzer devices for their vehicles.
- Communicate pricing and collect the initial lease payment.
- Closing sales and scheduling installations for leads received via phone from both English and Spanish-speaking customers. Building value, overcoming objections, maintaining quality expectations, and improving performance.
- Make outbound calls to prospective customers, listen to their needs, address concerns, communicate pricing, upsell products, and follow up in a timely manner. Highly motivated sales professionals with experience in inbound sales or retail sales.
- Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to current contract.
Legislative Assistant
ILLINOIS House of Representatives
Springfield, IL, United States
03.2021 - 12.2022
- Work with the Legislative Director and Chief of Staff to formulate and advance legislative initiatives for assigned issue areas.
- Track legislation and coordinate co-sponsorship of bills for the Member.
- Provide district office staff with targeted information for community events and town hall meetings.
- Assist in drafting constituent letter responses within your issue area.
- Represent the Member at meetings with constituents and interest groups.
- Brief the Member on bills before the House, provide advice on Committee activity, and assist the district office staff with legislative matters that impact the local community.
Sales Supervisor
Sprint Wireless
Springfield, IL, United States
06.2018 - 03.2021
- Driving the sales floor and team to attain sales goals using training and incentives.
- Deliver legendary customer service with the help of our sales support team.
- Provide effective business solutions at annual, on-site customer consultations, including recommendations from Sprint's catalog of over 40,000 quality products.
- Foster a positive store culture for employees and customers.
- Maintain knowledge of competitive offers and provide critical market feedback to the Area Sales Leader regarding local competition and product/service needs.
Cashier I
CWLP (City, Water, Light & Power)
Springfield, United States
03.2016 - 06.2018
- Greet customers as they arrived, researched questions on their billing questions, accepted cash and credit card payments, prepared receipts and made change.
- Maintain payment records in internal computer software program and reconciled balances to provide clerical support.
- Count and balance cash drawer at beginning and end of work shifts to ensure that amounts are accurate and adequate for change.
- Explain in detail a customer's bill details and billing cycles and assist with directions towards speaking with customer care supervisor if there are discrepancies.
Education
Associate of Arts - Theater Arts
Lincoln Land Community College
Springfield, IL, United States01-2001
High School Diploma -
Springfield Southeast High Scool
Springfield, IL06-1996
Skills
- Communication skills Professional
- Problem-solving abilities Professional
- Active listening Professional
- Sales Professional
- Debt Specialist
Timeline
Certified Debt Specialist
Beyond Finance
12.2025 - Current
Office Coordinator - Option 1 (Call Center Representative)
ILLINOIS State Police
02.2023 - 12.2025
Remote Inbound Sales Consultant
Intoxalock
01.2022 - 02.2023
Legislative Assistant
ILLINOIS House of Representatives
03.2021 - 12.2022
Sales Supervisor
Sprint Wireless
06.2018 - 03.2021
Cashier I
CWLP (City, Water, Light & Power)
03.2016 - 06.2018
Associate of Arts - Theater Arts
Lincoln Land Community College
High School Diploma -
Springfield Southeast High Scool