Sadarie Salmond
Brooklyn,United States
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
3
3
years of professional experience
Work History
Eligibility Specialist II
HRA
04.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Communicated with people from various cultures and backgrounds on application process.
Accounts Receivable Clerk
Northwell Health
07.2023 - 03.2024
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Verified patient insurance eligibility and entered patient information into system.
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
Healthcare Receivable Specialist
Xtend Healthcare
02.2022 - 06.2023
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules
Customer Service Representative
Navient Solutions
08.2021 - 02.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Information Technology
DeVry University
Downers Grove, IL06.2025
Medical Billing And Coding
DeVry University
Downers Grove, IL07.2021
Skills
- Customer Service
- Eligibility Determination
- Schedule Management
- Data Entry
- Effective communication skills
- Microsoft Office
- Public Assistance
- Cultural Competency
- Benefits Administration
Timeline
Eligibility Specialist II
HRA
04.2024 - Current
Accounts Receivable Clerk
Northwell Health
07.2023 - 03.2024
Healthcare Receivable Specialist
Xtend Healthcare
02.2022 - 06.2023
Customer Service Representative
Navient Solutions
08.2021 - 02.2022
Associate of Arts - Information Technology
DeVry University
Medical Billing And Coding
DeVry University
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