Sade Brantley
Detroit,MI
Summary
Results driven Lead Specialist with expertise in conflict resolution, customer relationship management, and team collaboration. Committed to enhancing service delivery and optimizing performance through effective lead management.
Overview
5
5
years of professional experience
Work History
Lead Specialist (Remote)
Carnival Cruise Lines
Detroit, Michigan
08.2022 - Current
- Conducted training sessions for new staff on customer service standards.
- Resolved escalated customer issues concerning lead management activities promptly.
- Optimized team performance through effective scheduling and staffing assistance.
- Quickly identified and addressed customer needs to enhance service delivery.
Casino Sales & Support Specialist (Remote)
Carnival Cruise Lines
Detroit, MI
02.2022 - 08.2022
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Coordinated communication between departments to resolve customer issues.
- Responded to customer feedback to enhance service quality.
- Provided exceptional customer service to ensure customer satisfaction.
Registrar
Beaumont Hospital
Dearborn, Michigan
06.2021 - 02.2022
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Utilized reporting system to print patient charts, labels and future appointments report.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
Customer Service Representative
S&P Data LLC
Troy, MI
12.2020 - 05.2021
- Engaged in conversation with customers to understand needs and provide tailored support.
- Communicated loan options clearly to clients and addressed their inquiries.
- Assisted clients in gathering necessary documentation for loan approval.
- Reviewed loan agreements to confirm completeness and accuracy.
Education
Communications
Henry Ford College
Dearborn, MISkills
- Conflict resolution
- Lead management
- Customer relationship management
- Problem solving
- Attention to detail
- Team collaboration
Timeline
Lead Specialist (Remote)
Carnival Cruise Lines
08.2022 - Current
Casino Sales & Support Specialist (Remote)
Carnival Cruise Lines
02.2022 - 08.2022
Registrar
Beaumont Hospital
06.2021 - 02.2022
Customer Service Representative
S&P Data LLC
12.2020 - 05.2021
Communications
Henry Ford College