Samary Perez
Camden
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lead Remote Account Specialist
Capital One
Camden
07.2025 - Current
- Managed client account inquiries and provided timely resolutions.
- Maintained accurate account records in internal systems for tracking purposes.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Received, prioritized and responded to multiple points of customer communication.
Office Manager
IGAS USA
Camden
01.2021 - 06.2023
- Coordinated meetings, conferences, travel arrangements, and department activities.
- Managed claims processing for accuracy and efficiency.
- Coordinated meetings, conferences, and travel arrangements to enhance departmental collaboration.
- Coordinated and scheduled appointments for staff and clients.
- Entered payroll data into the system for processing.
- Managed accounts receivable and payable transactions effectively.
- Organized new hire training sessions
- Ordered supplies and equipment to ensure uninterrupted office operations.
- Maintained organized filing system for all office operation documents to facilitate easy access and retrieval.
- Computer operations using QuickBooks, Zendesk, Salesforce and Microsoft Office
Education
High School Diploma - General Studies
A.P Leto High School
Tampa, FL 08.2012 - 05.2016
Skills
- Client relationship management
- Data Analysis
- Computer Literacy
- Problem-Solving
- Time Management
- Conflict Resolution
- Leadership
- Training Management
- Strong Communication
Timeline
Lead Remote Account Specialist
Capital One
07.2025 - Current
Office Manager
IGAS USA
01.2021 - 06.2023
High School Diploma - General Studies
A.P Leto High School
08.2012 - 05.2016