Sade Byrd
Troy
Summary
Dynamic customer service professional with a proven track record at DTE Energy, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction and fostering teamwork. Adaptable and dependable, with strong organizational skills and logistics coordination experience, committed to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
WORK FROM HOME AGENT
DTE Energy
Troy
01.2024 - Current
- Managed customer inquiries via phone and email, ensuring prompt and accurate responses.
- Assisted in troubleshooting service issues, enhancing customer satisfaction through effective problem-solving.
- Documented interactions in CRM system, maintaining organized records for future reference and analysis.
- Collaborated with team members to share best practices, improving overall service delivery efficiency.
PLANE CLEANING SERVICES
Delta
Romulus
06.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
SALES ASSOCIATE
Macys
Troy
11.2020 - 09.2021
- Assisted customers in product selection and provided exceptional service.
- Maintained knowledge of current promotions and product offerings to enhance sales opportunities.
- Operated point-of-sale system accurately for transaction processing.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction.
Education
High School Diploma -
University Preparatory Academy Highschool
Detroit, MISkills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- First aid training
- Organization and time management
- Logistics coordination experience
- Advanced navigation skills
Timeline
WORK FROM HOME AGENT
DTE Energy
01.2024 - Current
PLANE CLEANING SERVICES
Delta
06.2022 - 12.2024
SALES ASSOCIATE
Macys
11.2020 - 09.2021
High School Diploma -
University Preparatory Academy Highschool