Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Clay

Daytona Beach,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Brown and Brown - Mortgage Servicing Remote
02.2022 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Metro by T-Mobile
04.2022 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situation

Circle K Cashier

Circle K
04.2019 - 07.2021
  • Cash handling
  • Upselling merchandise
  • Inventory

Dietary Aide

Ocean View Nursing & Rehabilitation
10.2019 - 03.2021
  • I prep food
  • Answer phone calls from the residents
  • Serve the line to make sure the residents got the food on time
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines

Manager Assistant

Domino's
05.2018 - 03.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Cashier/Customer Service/Server

Pollo Tropical
03.2016 - 05.2018
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Pineridge High School
Deltona, FL
06.2016

Skills

  • System Documentation
  • Quality Assurance Optimization
  • Shipment Procedures
  • Product and Service Knowledge
  • Scheduling and Coordinating
  • Verbal and Written Communication

Timeline

Customer Service Representative

Metro by T-Mobile
04.2022 - 09.2022

Customer Service Representative

Brown and Brown - Mortgage Servicing Remote
02.2022 - 06.2025

Dietary Aide

Ocean View Nursing & Rehabilitation
10.2019 - 03.2021

Circle K Cashier

Circle K
04.2019 - 07.2021

Manager Assistant

Domino's
05.2018 - 03.2019

Cashier/Customer Service/Server

Pollo Tropical
03.2016 - 05.2018

High School Diploma -

Pineridge High School

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