Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sade Edwards

Aurora,CO

Summary

I have a passion to help and be in a field where I am able to assist others in many different ways. I deliver at any job that is in front of me. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issue. History managing large amounts of inbound calls. Others ways that i enjoy helping others is being a Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting. I have learned superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Overview

11
11
years of professional experience

Work History

CNA

Inspiration Home Health
Denver, CO
09.2021 - 04.2024
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Reported changes in patient conditions to registered nurse or physician.
  • Documented patient care services by charting in designated areas.

Customer Service Representative

Holiday Inn Express
Englewood, CO
03.2017 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Working the front desk keeping up with a daily routine
  • Answer inbound calls 50+ and outbound
  • Keeping up with daily and weekly reports
  • Cash handling, multi tasking, customer service, hospitality
  • Sending and receiving emails, computer work with Microsoft Excel and more
  • Making reservations for guest
  • Helping guest with what ever is needed at a fast pace
  • Keeping office and front desk clean, breakfast and housekeeping definitely staying on your feet

Customer Service Representative

Santander Consumer USA Inc
Englewood, CO
02.2016 - 12.2016
  • Collections, Making 70+ outbound calls and taking incoming cals on a daily basis
  • Finding the best solution for the customer to help financially
  • Active listening, multi tasking, strong communication skills, working with numbers, card handling also educate ourselves and others
  • Answered customer inquiries and provided accurate information regarding products and services.

Assistant Supervisor

FleetLogix
Denver, CO
08.2013 - 02.2016
  • Working at Enterprise/National and Alamo car rental
  • Depending on the season helping 60+ guest with there car rentals, Moving fast pace helping guest with there needs
  • Selling and upgrading to things people need
  • Managing aloh with 300+ cars
  • Daily reports, communication, cleaning, greeting, very hands on and a lot multi tasking
  • Supervising 10+ people a day, leading them the right way to get the job done.

Education

Nurse Aid - Medical Assisting

Aplmed Academy Inc
Aurora, CO
09-2021

High school graduate -

Overland High School
05.2010

Skills

  • Customer Service Skills (10 years)
  • Collections
  • Account Management
  • Problem solving
  • Hard dedicated worker
  • Data Entry
  • Active listening
  • Compassionate Communication
  • Compassion and Empathy
  • Patient Care
  • Vital signs monitoring
  • Condition Monitoring
  • Quality Assurance
  • General housekeeping ability

Additional Information

I love to work and always interested in learning new things. Customer service is my field and what I like to do best. I deliver great service and always have good listening skills. I always put in 200% anything I do. I go above and beyond for my customers and help anywhere I can.

Timeline

CNA

Inspiration Home Health
09.2021 - 04.2024

Customer Service Representative

Holiday Inn Express
03.2017 - 03.2020

Customer Service Representative

Santander Consumer USA Inc
02.2016 - 12.2016

Assistant Supervisor

FleetLogix
08.2013 - 02.2016

Nurse Aid - Medical Assisting

Aplmed Academy Inc

High school graduate -

Overland High School
Sade Edwards